RemoteLeaf Logo
Log in Sign up

Engineer, NOC Services

1 day, 4 hours ago
India
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Active Directory
Apply Now
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised
View All Jobs 4

Description

  • Monitor and maintain the health and performance of the NOC/IMS environment, including servers, workstations, and network devices.
  • Proactively diagnose and resolve technical issues such as user authentication, GPOs, patching, replication, backups, OS issues, resource utilization, system crashes, and service interruptions.
  • Analyze system logs, event data, crash dumps, and application logs to identify root causes and produce RCA.
  • Serve as the primary owner for endpoint issues and alerts from managed machines and internal servers, performing alert verification, troubleshooting, system management, and ticket closure.
  • Adhere to Service Level Agreements (SLAs), runbooks, Standard Operating Procedures (SOPs), and escalation procedures to ensure efficient issue resolution.
  • Manage multiple tickets/tasks across server, desktop, and application domains, prioritizing and escalating based on customer impact.
  • Maintain clear, concise case documentation and update the internal knowledge base with new support solutions.
  • Provide technical support and guidance to customers and collaborate with technical leads and managers to resolve complex customer issues.
  • Complete tasks assigned by Tech Leads/Managers related to customer-facing issues and participate in continuous learning to stay current with technologies and best practices.

Requirements

  • 4–6 years of experience in network IT and remote Windows system infrastructure.
  • Demonstrated technical proficiency with network IT and remote Windows system infrastructure and NOC procedures.
  • Familiarity with and ability to comply with ITIL processes and Service Level Agreements (SLAs).
  • Proficiency in maintaining comprehensive case documentation and performing Root Cause Analysis (RCA).
  • Experience taking primary ownership of endpoint issues and alerts from managed machines and internal servers.
  • Strong troubleshooting skills for user authentication, Group Policy Objects (GPOs), Microsoft/Windows patch failures, replication issues, backup failures, and OS-related issues.
  • Ability to multitask and manage multiple tickets/tasks across server, desktop, and application issues.
  • Excellent prioritization and escalation skills with a focus on customer impact.
  • Good verbal and written communication skills and a professional demeanor in customer interactions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Atmosera

Senior Cloud Application Support Engineer (Remote - LATAM)

Atmosera 51-250 IT Services

Atmosera is hiring a Senior Cloud Application Support Engineer to support critical client cloud environments in a remote LATAM contract role focused on observability, incident management, and operational stability.

Latin America Costa Rica Contract Senior Site Reliability Engineer (SRE) Technical Support Engineer
AWS Azure Cisco GCP Linux Palo Alto SQL Terraform
3 hours, 47 minutes ago
SpecterOps

Training Support Engineer

SpecterOps 51-250 Professional Services

SpecterOps is hiring a remote Training Support Engineer in the U.S. to support training course delivery, lab operations, and technical issue resolution for its cybersecurity training programs.

United States Full-time Mid Level Technical Support Engineer Training Specialist
$90k-$120k
Active Directory Ansible Cybersecurity OpenID Connect PowerShell Python REST API SAML Terraform
3 hours, 47 minutes ago
Aircall

Technical Support Specialist Voice Quality

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist on the Voice Quality team to investigate and resolve telephony and network issues that affect customer calling reliability across its AI-powered communications platform.

North America Full-time Mid Level Technical Support Engineer
$74k-$78k
Confluence Datadog JIRA Looker TCP/IP Twilio WebRTC
4 hours, 2 minutes ago
Heartbeat Health

Technology Solutions Analyst

Heartbeat Health 11-50 Health Care Providers & Services

Technology Solutions Analyst at Heartbeat Health (remote) responsible for supporting Cybersecurity and IT operations to ensure secure, reliable corporate technology systems that enable clinicians and staff to deliver high-quality virtual cardiovascular care.

Anywhere Full-time Mid Level Security Analyst Technical Support Engineer
$85k-$100k
HIPAA macOS
4 hours, 9 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers