FT Front Desk Coordinator

2 hours, 35 minutes ago
Full-time
Junior
Customer and Technical Support
IVX Health

IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. They offer biologic infusion and injection therapies in outpatient centers with unique amenities like private suites and flexible scheduli...

Health Care Providers & Services
51-250
Founded 2013
$136M raised

Description

  • Greet patients, answer phones, and assist visitors with professionalism and care.
  • Schedule, reschedule, and confirm appointments while ensuring pre-visit requirements and authorizations are complete.
  • Verify patient insurance, update demographic information, and collect copays accurately.
  • Coordinate patient flow and communicate with nursing staff to support safe, efficient visits.
  • Maintain an organized, stocked, and welcoming front desk and reception area.
  • Support other centers in the market as needed during absences, openings, or high-volume periods.
  • Maintain patient records and contribute to smooth day-to-day infusion center operations.

Requirements

  • 1–3 years of front desk or administrative experience in a medical or healthcare setting.
  • High School Diploma or GED required.
  • Strong understanding of insurance verification, billing basics, and the patient intake process.
  • Proficiency in EHR/EMR systems and scheduling software.
  • Knowledge of medical terminology and patient-facing protocols.
  • Exceptional customer service and communication skills.
  • Ability to multitask in a fast-paced environment while staying organized and accurate.
  • Quick learning agility and ability to adapt to new processes quickly.
  • Adaptable and dependable with willingness to support multiple centers and changing workflows.

Benefits

  • Monday–Friday regular business hours with rotating Saturdays.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Disability coverage and additional supplemental protection options.
  • Tuition reimbursement, certification support, and CEU access.
  • Paid volunteer time and charitable giving support.
  • Wellness and counseling support, plus family-building benefits.
  • Employee referral bonus.

Interested in this position?

Apply directly on the company website

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