Senior Product Manager – User experience for IT & Enterprise Services Management

1 day, 6 hours ago
Full-time
Senior
Product Management
Ivanti

Ivanti

Ivanti provides automated solutions that discover, repair, and secure devices across various locations, enabling employees to work efficiently and securely from anywhere.

Internet Software & Services
1K-5K
Founded 1985
$26M raised

Description

  • Lead end-to-end UI modernization in partnership with engineering and UX teams.
  • Define and execute product strategy and roadmaps for AI-powered chat, virtual assistants, and collaboration solutions.
  • Engage directly with customers to gather needs and translate insights into product requirements.
  • Guide cross-functional teams across engineering, UX, and data science to deliver high-quality features.
  • Develop, prioritize, and manage product requirements and backlogs while balancing speed, quality, and user outcomes.
  • Challenge assumptions and technical estimates to advocate for optimal design and delivery decisions.
  • Conduct market research and analyze competitive trends to inform product direction.
  • Define and track KPIs for user adoption, experience, and product success, and communicate results to leadership.
  • Collaborate with marketing, sales, customer support, and services to support launches and adoption.
  • Foster innovation by exploring emerging technologies, new AI interfaces, and advanced UX approaches.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field; an MBA or advanced degree is a plus.
  • 7+ years of product management experience.
  • At least 3 years leading enterprise UX/UI initiatives, preferably in ITSM/ESM.
  • Strong understanding of modern UI/UX design and development.
  • Experience with Angular or similar UI frameworks.
  • Familiarity with AI technologies, conversational interfaces, and IT Service Management domains.
  • Ability to gather and synthesize customer needs, define user journeys, and drive solution ideation.
  • Track record of leading cross-functional teams to deliver enterprise SaaS products.
  • Experience developing metrics, analyzing data, and using insights to optimize business outcomes.
  • Excellent communication, collaboration, problem-solving, and stakeholder-influencing skills; hands-on UI development experience is a plus.
  • Proven project management skills delivering work on time and within scope/budget.
  • Curiosity and a continuous improvement mindset.
  • Hands-on experience with enterprise service management applications is preferred.
  • Deep UX research background or prior UI modernization project experience is preferred.
  • AI and chatbot platform integration experience is preferred.
  • Experience in Agile/Scrum settings with global teams is preferred.
  • Full-stack development and architectural experience is preferred.

Benefits

  • Flexible schedules with the ability to work from anywhere.
  • Competitive compensation and rewards.
  • Comprehensive health, wellness, and financial benefits.
  • Learning and development programs, including industry-leading training and career development.
  • A diverse global team spanning 23+ countries.
  • An inclusive culture where every voice matters and belonging is emphasized.
  • Equity and belonging as part of the company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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