US Patient Transportation & Insurance Verification Specialist | Remote - EST Hrs

1 week ago
Full-time
Junior
Customer and Technical Support
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015

Description

  • Verify patient insurance coverage for transportation services.
  • Coordinate with in-network transportation providers to arrange patient rides.
  • Manage complex booking scenarios by identifying problems and alternative solutions.
  • Exhaust all available options to secure transport for patients.
  • Communicate with medical insurance providers, patients, and internal teams.
  • Maintain accurate records of bookings, verifications, and communications.
  • Take ownership of cases from initiation through successful resolution.

Requirements

  • Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation.
  • Strong understanding of US healthcare workflows, insurance-related processes, and healthcare transportation.
  • Exceptional English communication skills.
  • Proven ability to think critically and resolve complex coordination challenges.
  • Strong organizational and time management skills.
  • Client-service mindset with a proactive, solutions-driven approach.
  • Ability to work independently and take ownership of tasks.
  • Fixed fibre internet line with at least 25 Mbps upload and download speed and wired Ethernet capability.
  • Reliable power backup to work through load shedding or outages.
  • Availability to work Monday through Friday, 9:00 AM–6:00 PM EST, including South African and U.S. public holidays.

Benefits

  • Fully remote work environment.
  • Compensation for South African public holidays in accordance with the BCEA.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Water / Wastewater Operator (Treatment Plant & Field Services)

Apex Companies 251-1K Construction & Engineering

Apex Companies is hiring a remote Water/Wastewater Operator in the Somerset, PA area to support field services, treatment plant operations, and compliance-focused maintenance across client sites.

18 hours, 15 minutes ago

Driver

WelbeHealth 251-1K Family Services

WelbeHealth is hiring a Driver to safely transport PACE participants to and from destinations while supporting participant dignity, comfort, and connection to care.

18 hours, 30 minutes ago

Working Student (gn) - Application Management

The Quality Group Health Care Providers & Services

The Quality Group is hiring a part-time working student in Germany, remote, to support application management and IT service management for its digital application landscape.

18 hours, 30 minutes ago

Medi-Cal Enrollment Advocate

WelbeHealth 251-1K Family Services

WelbeHealth is hiring an Eligibility & Coverage Advocate to help enrolled seniors maintain state and federal benefit coverage and resolve Medi-Cal eligibility issues across the care team and government agencies.

18 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers