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US Healthcare Transport & Insurance Verification Coordinator | Remote -EST Hours

1 day ago
South Africa
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 25

Description

  • Verify patient insurance coverage for transportation services.
  • Coordinate with in-network transportation providers to arrange patient rides.
  • Manage complex booking scenarios by identifying problems and developing alternative solutions.
  • Exhaust all available options to secure transport for patients.
  • Communicate with medical insurance providers, patients, and internal teams.
  • Maintain accurate records of bookings, verifications, and communications.
  • Take ownership of cases from initiation through successful resolution.

Requirements

  • Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation.
  • Strong understanding of US healthcare or insurance-related workflows and healthcare transportation.
  • Exceptional English communication skills.
  • Proven ability to think critically and resolve complex coordination challenges.
  • Strong organizational and time management skills.
  • Client-service mindset with a proactive, solutions-driven approach.
  • Ability to work independently and take ownership of tasks.
  • Must be available to work Monday–Friday, 9:00 AM–6:00 PM EST (3:00 PM–12:00 AM South African time, subject to daylight savings).
  • Must be willing to work on both South African and U.S. public holidays.
  • Must have a fixed fibre internet connection with at least 25 Mbps upload and download speeds and wired Ethernet capability.
  • Must have reliable power backup to handle load shedding or outages.

Benefits

  • Fully remote work environment.
  • Compensation for South African public holidays in accordance with the BCEA.

Interested in this position?

Apply directly on the company website

Apply Now

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