Client Support & Office Administrator (Dental Healthcare) - EST Hours (Remote)

5 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015

Description

  • Handle client correspondence, reception duties, and general administrative tasks professionally and efficiently.
  • Prepare, process, and manage quotations and invoices for walk-in and insurance clients.
  • Maintain organised filing systems, records, and documentation for easy retrieval and compliance.
  • Manage stock orders and inventory records to ensure accuracy and timely replenishment.
  • Create and update job cards, customer statements, and operational logs.
  • Support basic HR and payroll functions where required.
  • Manage petty cash, banking, and payment processing with a high degree of accuracy.
  • Liaise with clients professionally to maintain a consistent and positive customer experience.
  • Conduct cold calling and follow up with prospective clients to support sales activity.
  • Identify and flag discrepancies, missing information, or administrative inconsistencies.

Requirements

  • 3–5 years of experience in an administrative, sales support, or office coordination role.
  • Demonstrated experience with quotations, invoicing, filing, and stock management.
  • Prior exposure to HR, payroll, or financial administration is advantageous.
  • Strong background in client-facing or reception environments is essential.
  • Proficiency with MS Office, including Word, Excel, and Outlook.
  • Fast and accurate data entry and typing skills.
  • Strong written and verbal English communication skills with excellent spelling and grammar.
  • Exceptional attention to detail, with accuracy being critical in this role.
  • Ability to manage multiple tasks simultaneously without losing focus or quality.
  • Experience in a remote or US-facing work environment is advantageous but not essential.
  • Applicants must have a fixed fibre internet line with a minimum speed of 25 Mbps upload and download and support for a wired Ethernet connection.
  • Applicants must have a reliable power backup solution to manage load shedding and outages.

Benefits

  • Fully remote working role.
  • Compensation for South African public holidays in accordance with the BCEA.
  • Opportunity to work as part of a dedicated extension of a U.S.-based client team.

Interested in this position?

Apply directly on the company website

Apply Now

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