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Technical Engagement Manager

23 hours, 5 minutes ago
United States, Canada
Full-time
Senior
Implementation Consultant
Project and Program Management
Apply Now
Irth

Irth

Irth Solutions is a leading provider of SaaS cloud-based asset protection solutions that focus on damage prevention, risk analysis, and network infrastructure resilience. With nearly three decades of experience, Irth Solutions offers a wide range of fe...

Diversified Telecommunication Services
51-250
Founded 1985
View All Jobs 2

Description

  • Lead end-to-end implementation of assigned client projects and manage key deliverables.
  • Meet with clients after sale to gather data and requirements for software customization.
  • Translate client business processes into future-state workflows within the product.
  • Lead business-requirements sessions to prioritize needs, assess feasibility, and guide clients to solutions.
  • Configure software systems and deliver Train-the-Trainer sessions to build client-side subject matter experts.
  • Document requirements and project outputs in statements of work, process flow diagrams, wireframes, flow charts, and configuration documentation.
  • Coordinate project planning, status reporting, risk mitigation, and stakeholder communication across multiple initiatives.
  • Work with internal development and technical teams to define user stories, align on ETAs, and coordinate enhancements and sprint execution.
  • Support user acceptance testing and help secure sign-off for new features.
  • Provide troubleshooting, ongoing support, and regulatory-compliant implementation guidance.

Requirements

  • Bachelor’s degree in a related field preferred.
  • 3 years of relevant experience, or 5-7 years of experience in lieu of a degree.
  • Direct customer-facing implementation delivery experience.
  • Strong independent decision-making, organizational, planning, and problem-solving skills.
  • Strong technical acumen and understanding of software development practices and procedures.
  • Ability to specify technical changes to technical/development teams.
  • Excellent written and verbal communication skills.
  • Ability to quickly learn new concepts and technologies and convert them into customer solutions.
  • Ability to motivate others and maintain effective working relationships.
  • Experience managing others, including contractors and suppliers.

Interested in this position?

Apply directly on the company website

Apply Now

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