Technical Engagement Manager

23 hours, 5 minutes ago
Full-time
Senior
Project and Program Management
Irth

Irth

Irth Solutions is a leading provider of SaaS cloud-based asset protection solutions that focus on damage prevention, risk analysis, and network infrastructure resilience. With nearly three decades of experience, Irth Solutions offers a wide range of fe...

Diversified Telecommunication Services
51-250
Founded 1985

Description

  • Lead end-to-end implementation of assigned client projects and manage key deliverables.
  • Meet with clients after sale to gather data and requirements for software customization.
  • Translate client business processes into future-state workflows within the product.
  • Lead business-requirements sessions to prioritize needs, assess feasibility, and guide clients to solutions.
  • Configure software systems and deliver Train-the-Trainer sessions to build client-side subject matter experts.
  • Document requirements and project outputs in statements of work, process flow diagrams, wireframes, flow charts, and configuration documentation.
  • Coordinate project planning, status reporting, risk mitigation, and stakeholder communication across multiple initiatives.
  • Work with internal development and technical teams to define user stories, align on ETAs, and coordinate enhancements and sprint execution.
  • Support user acceptance testing and help secure sign-off for new features.
  • Provide troubleshooting, ongoing support, and regulatory-compliant implementation guidance.

Requirements

  • Bachelor’s degree in a related field preferred.
  • 3 years of relevant experience, or 5-7 years of experience in lieu of a degree.
  • Direct customer-facing implementation delivery experience.
  • Strong independent decision-making, organizational, planning, and problem-solving skills.
  • Strong technical acumen and understanding of software development practices and procedures.
  • Ability to specify technical changes to technical/development teams.
  • Excellent written and verbal communication skills.
  • Ability to quickly learn new concepts and technologies and convert them into customer solutions.
  • Ability to motivate others and maintain effective working relationships.
  • Experience managing others, including contractors and suppliers.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Delivery Solutions Architect

Databricks 1K-5K IT Services

Databricks is hiring a remote Delivery Solutions Architect in Italy to serve as a trusted technical advisor for strategic customers, guiding the design, implementation, and scaling of data and AI solutions that drive adoption and business value.

Apache Spark Databricks MLflow Scala SQL
22 hours, 50 minutes ago

NetSuite Director - Support & Optimization

CrossCountry 251-1K Professional Services

CrossCountry Consulting is seeking a remote NetSuite Director to lead its Support & Optimization practice, overseeing post-implementation client support, onboarding, and system improvement efforts for NetSuite ERP environments.

ERP NetSuite
22 hours, 50 minutes ago

Delivery Solutions Architect

Databricks 1K-5K IT Services

Databricks is hiring a Delivery Solutions Architect in Berlin, Munich, or remotely in Germany to serve as a post-sales technical advisor for strategic customers implementing and scaling data and AI solutions.

Apache Spark Databricks MLflow Scala SQL
22 hours, 50 minutes ago

Microsoft Dynamics CRM Functional Consultant

Muller Internet Software & Services

Müller's Solutions is hiring a Microsoft Dynamics CRM Functional Consultant to help clients implement, customize, and improve CRM processes and customer interactions.

22 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers