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Implementation & Customer Success Specialist

4 hours, 18 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
iPiD

iPiD

iPiD is a fintech company dedicated to simplifying global payments by providing secure and seamless solutions. Their Fetch solution utilizes alias addressing to enable cross-border payments based on phone numbers or aliases, partnering with financial s...

Internet Software & Services
11-50
Founded 2021
$3M raised
View All Jobs 3

Description

  • Support the sales team in client-facing pre-sales activities and act as a trusted partner to prospects.
  • Prepare demos, presentations, and technical documentation to help secure client sign-ups.
  • Collaborate with senior specialists to understand client requirements and translate them into actionable solutions.
  • Assist with implementation and onboarding to ensure smooth client integration with iPiD’s solutions.
  • Gather client requirements and support technical setup focused on APIs and workflows.
  • Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
  • Document lessons learned and contribute to internal knowledge-sharing resources.
  • Serve as the primary point of contact for clients after implementation and maintain long-term relationships.
  • Deliver training, enablement sessions, and best-practice guidance to help clients maximize value.
  • Monitor client usage data and feedback to identify pain points, improvement opportunities, and expansion potential.
  • Proactively identify and escalate client issues or risks before they affect the customer experience.
  • Support retention and advocacy efforts by helping clients achieve measurable success.

Requirements

  • Minimum 2 years of experience in client-facing or customer success roles, preferably in fintech or financial services.
  • At least 1 year of experience working with APIs and web-based software (SaaS).
  • Strong understanding of the software development lifecycle and technical implementation processes.
  • Strong pre-sales and client relationship management experience beyond ticketing or customer service.
  • Familiarity with APIs, databases, and cloud technologies.
  • Proficiency in project management tools and methodologies.
  • Excellent problem-solving skills and a customer-first mindset.
  • Strong English communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to manage multiple projects, priorities, and customer relationships simultaneously.
  • Driven, proactive, detail-oriented, and able to work independently while remaining a collaborative team player.
  • Experience in a globally distributed startup or high-growth environment is a plus.
  • Valid work authorization for the location where the position is based.

Benefits

  • Meaningful impact on cross-border payments and fraud prevention for financial institutions and businesses worldwide.
  • Opportunity to learn from experienced industry leaders across payments, fintech, and technology.
  • Exposure to global customers and markets.
  • Ownership and growth in a fast-growing global fintech.
  • Participation in the Employee Stock Option Plan (ESOP).

Interested in this position?

Apply directly on the company website

Apply Now

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