Crisis Helpline Responder (India)

1 week, 3 days ago
Part-time
Junior
Customer and Technical Support
Intellect

Intellect

Intellect is Asia's largest mental health care company, providing coaching, therapy, and a self-care app to 3 million members and leading companies. Their mission is to make mental healthcare accessible by combining technology with a human touch, offer...

Health Care Providers & Services
51-250
Founded 2019
$33M raised

Description

  • Respond to telephone crisis-support calls from individuals affected by suicide, self-harm, suicidal ideation, or related concerns.
  • Provide professional crisis counselling and personal support using de-escalation and crisis-intervention techniques.
  • Assess caller needs, conduct lethality and safety assessments, and triage for emergency care or appropriate referrals.
  • Develop appropriate crisis-management plans with callers.
  • Maintain accurate, detailed call reports, including issues identified and referrals made.
  • Comply with responsibilities under the Data Protection Acts 1988, 2003, and 2018 (GDPR).
  • Make timely decisions during calls when the appropriate course of action is unclear.
  • Complete thorough handovers to personnel taking the next shift.
  • Dedicate the full shift to Intellect-related tasks and responsibilities.

Requirements

  • 1–3 years of paid or voluntary helpline experience.
  • Experience handling high-risk clinical situations involving suicide or crisis cases.
  • Ability to communicate effectively in the native language.
  • Ability to remain emotionally composed during high-stress interactions and recover from challenging cases.
  • Background in mental health or emergency services (preferred).
  • Completed training in crisis intervention or suicide prevention (preferred).
  • Ability to communicate effectively in more than one language (preferred).
  • Professional indemnity insurance (preferred).

Interested in this position?

Apply directly on the company website

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