Implementation Manager

4 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
Influ2

Influ2

Influ2 is a person-based marketing platform revolutionizing B2B marketing by targeting decision makers and boosting conversion rates for global enterprises.

Professional Services
51-250
Founded 2017
$3M raised

Description

  • Manage implementations across a portfolio of clients and ensure setups align with business objectives.
  • Advise clients on best practices and help integrate Influ2 into existing workflows.
  • Gather client requirements and translate operational workflows into technical configurations.
  • Balance 15+ concurrent implementations of varying complexity.
  • Communicate Influ2’s value to stakeholders across all organizational levels.
  • Collaborate with Product and Development teams to identify, track, and resolve bugs and feature requests.
  • Provide technical support and guidance to Customer Success Managers on complex account setups.
  • Build detailed project plans and help drive immediate customer value during onboarding.

Requirements

  • 4+ years of experience as a client-facing Project Manager, Implementation Manager, or Customer Success Manager with strong onboarding experience.
  • 2+ years of experience in the MarTech or SalesTech space.
  • Strong hands-on experience with CRMs, Marketing Automation Platforms (MAPs), APIs, webhooks, and system integrations.
  • Advanced English proficiency.
  • Track record of identifying upselling or expansion opportunities is a plus.
  • Familiarity with sales engagement platforms such as Outreach or Salesloft is a plus.
  • Experience with BI tools is good to have.
  • Strong communication skills and the ability to build relationships with stakeholders and cross-functional teams.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Willingness to travel locally and internationally for internal and external events.

Benefits

  • Progressive commission structure and performance bonuses.
  • Unlimited vacation policy.
  • Generous parental leave and well-structured PTO and leave policies.
  • Comprehensive medical, dental, and vision coverage.
  • Remote work flexibility with no fixed working hours.
  • Flat organizational structure.
  • Opportunity to join a company that has raised $15 million in Series A funding and has been cash-positive for 24 months.
  • Some local and international travel may be required.

Interested in this position?

Apply directly on the company website

Apply Now

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