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Field Service Technician Level III

1 month, 1 week ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Industrial Electric Mfg.

Industrial Electric Mfg.

Industrial Electric Mfg. specializes in designing and manufacturing custom power distribution systems, leveraging over 75 years of experience to provide flexible and scalable solutions tailored to meet diverse technical requirements in the electrical d...

Electrical Equipment
251-1K
Founded 1955
View All Jobs 17

Description

  • Perform advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment.
  • Install, modify, inspect, and support electrical and mechanical components and subassemblies.
  • Lead or support complex field service activities for high-priority customer issues and escalated technical concerns.
  • Analyze system failures, identify root causes, and implement corrective actions.
  • Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
  • Coordinate with contractors, customers, project managers, manufacturing, engineering, quality, and other internal teams to resolve field issues.
  • Document service activities, root cause analysis, corrective actions, parts usage, and follow-up requirements.
  • Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians.
  • Attend project meetings and support communication on project status, technical risks, and resolution plans.
  • Perform other duties as assigned by management.

Requirements

  • Associate degree, vocational training, military experience, or equivalent experience in power distribution systems preferred.
  • 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
  • 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
  • Experience with switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
  • Ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning issues in the field.
  • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
  • Strong diagnostic, problem-solving, and troubleshooting skills required.
  • Ability to safely use hand tools, power tools, and electrical testing equipment.
  • Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
  • Ability to work independently with limited supervision and escalate critical issues appropriately.
  • Strong organizational and documentation skills with the ability to accurately record service activities, root cause analysis, corrective actions, and follow-up items.
  • Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.
  • Ability to bend, lift, and carry equipment and materials up to 50 lbs.
  • Extensive travel up to 75% is required to IEM regional field offices and vendor sites.

Benefits

  • Comprehensive and competitive benefits package.
  • Benefits designed to support employee well-being, growth, and long-term success.
  • Opportunity to work on complex, high-impact projects in dynamic markets.
  • Chance to join a collaborative team of engineers, makers, and problem-solvers.
  • Extensive travel opportunities to regional field offices and vendor sites.

Interested in this position?

Apply directly on the company website

Apply Now

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