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Field Service Technician Level III

9 hours, 15 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Industrial Electric Mfg.

Industrial Electric Mfg.

Industrial Electric Mfg. specializes in designing and manufacturing custom power distribution systems, leveraging over 75 years of experience to provide flexible and scalable solutions tailored to meet diverse technical requirements in the electrical d...

Electrical Equipment
251-1K
Founded 1955
View All Jobs 6

Description

  • Perform advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment.
  • Install, modify, inspect, and support electrical and mechanical components and subassemblies.
  • Lead or support complex field service activities for high-priority customer issues and escalated technical concerns.
  • Analyze system failures, identify root causes, and determine corrective actions for complex technical problems.
  • Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
  • Coordinate with Project Managers, manufacturing, engineering, quality, contractors, clients, and other internal teams to resolve field issues.
  • Document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
  • Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians.
  • Attend project meetings and support communication on project status, risks, and technical issues.
  • Perform other duties as assigned by management.

Requirements

  • Associate degree, vocational training, military experience, or equivalent experience in power distribution systems preferred.
  • 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
  • 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
  • Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
  • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
  • Strong diagnostic, problem-solving, and troubleshooting skills required.
  • Ability to safely use hand tools, power tools, and electrical testing equipment.
  • Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
  • Good verbal and written communication skills for providing technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams.
  • Ability to work independently with limited supervision and escalate critical issues appropriately.
  • Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
  • Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.
  • Ability to bend, lift, and carry equipment and materials up to 50 lbs.
  • Occasional travel up to 75% may be required to IEM regional field offices and vendor sites.

Benefits

  • Comprehensive and competitive benefits package.
  • Benefits designed to support employee well-being, growth, and long-term success.
  • Opportunity to work on ambitious, high-impact projects.
  • Chance to join a collaborative team of engineers, makers, and problem-solvers.
  • Opportunity for professional growth and hands-on learning in the field.

Interested in this position?

Apply directly on the company website

Apply Now

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