RemoteLeaf Logo
Log in Sign up

Field Service Technician Level III

1 month, 1 week ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Industrial Electric Mfg.

Industrial Electric Mfg.

Industrial Electric Mfg. specializes in designing and manufacturing custom power distribution systems, leveraging over 75 years of experience to provide flexible and scalable solutions tailored to meet diverse technical requirements in the electrical d...

Electrical Equipment
251-1K
Founded 1955
View All Jobs 17

Description

  • Perform advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment.
  • Install, modify, inspect, and support electrical and mechanical components and subassemblies.
  • Lead or support complex field service activities for high-priority customer issues and escalated technical concerns.
  • Analyze system failures, identify root causes, and determine corrective actions for complex technical problems.
  • Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
  • Coordinate with Project Managers, manufacturing, engineering, quality, contractors, clients, and other internal teams to resolve field issues.
  • Document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
  • Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians.
  • Attend project meetings and support communication on project status, risks, and technical issues.
  • Perform other duties as assigned by management.

Requirements

  • Associate degree, vocational training, military experience, or equivalent experience in power distribution systems preferred.
  • 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
  • 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
  • Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
  • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
  • Strong diagnostic, problem-solving, and troubleshooting skills required.
  • Ability to safely use hand tools, power tools, and electrical testing equipment.
  • Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
  • Good verbal and written communication skills for providing technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams.
  • Ability to work independently with limited supervision and escalate critical issues appropriately.
  • Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
  • Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.
  • Ability to bend, lift, and carry equipment and materials up to 50 lbs.
  • Occasional travel up to 75% may be required to IEM regional field offices and vendor sites.

Benefits

  • Comprehensive and competitive benefits package.
  • Benefits designed to support employee well-being, growth, and long-term success.
  • Opportunity to work on ambitious, high-impact projects.
  • Chance to join a collaborative team of engineers, makers, and problem-solvers.
  • Opportunity for professional growth and hands-on learning in the field.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

instacart.careers

Senior Manager, Technical Account Management (Enterprise)

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Senior Manager to build and lead its Technical Account Management practice for Storefront Pro, owning post-launch technical excellence across a rapidly growing grocery e-commerce platform.

United States Full-time Lead Technical Account Manager
$152k-$193k
CI/CD gRPC REST API
1 day ago
Alphasense

Application Specialist, Financial Data

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Financial Data Application Specialist to support its financial data products across sales, customer success, and technical implementation for enterprise clients.

United Kingdom Full-time Junior Customer Success Technical Account Manager
1 day ago
KLEARNOW.AI

Customer Solutions Architect

KLEARNOW.AI 251-1K Professional Services

KlearNow.AI is hiring a Customer Solutions Architect to support customs and trade customers by translating technical issues, shaping platform configurations, and driving customer success across Product, Engineering, and account teams.

United States Full-time Senior Customer Success Manager Technical Account Manager
$125k-$150k
1 day, 1 hour ago
Rithum

Technical Account Manager

Rithum Internet Software & Services

Rithum is seeking a Technical Account Manager to guide enterprise and strategic clients through technical implementation, optimization, and ongoing platform success across its e-commerce commerce network.

Spain Full-time Junior Technical Account Manager
E-commerce JIRA Salesforce System Design
4 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers