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D365 Manufacturing & SCM Support Consultant

21 hours, 25 minutes ago
United Kingdom
Full-time
Mid Level
Customer Support
Software Development
Azure Power BI SQL Server
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HSO

HSO

HSO is a leading global provider of innovative enterprise business solutions, specializing in the implementation and optimization of Microsoft Dynamics ERP and CRM systems to enhance operational efficiency and strategic decision-making for mid-sized an...

Internet Software & Services
1001-5000
Founded 1989
View All Jobs 7

Description

  • Provide reactive and proactive 2nd- and 3rd-line application support in line with SLAs and support contracts.
  • Log, manage and take end-to-end ownership of assigned support tickets through resolution.
  • Investigate issues, test allocated fixes and developments, and deliver validated solutions to customers.
  • Keep customers and internal stakeholders informed through timely status updates and clear communications.
  • Support major incident management, including technical investigation and customer communications.
  • Collaborate with customer teams, account managers and other HSO teams to identify optimisation, monitoring, automation and advisory opportunities.
  • Gather and analyse ticket, application-health and customer data for service reviews and improvement recommendations.
  • Contribute to cross-team knowledge sharing, pre-sales activities and value-led customer conversations.
  • Ensure support activities comply with HSO quality standards, ISO 27001, GDPR and internal governance processes.

Requirements

  • Experience supporting Microsoft Dynamics 365 Supply Chain Management or Manufacturing modules.
  • Broad knowledge of Dynamics 365 Finance, Supply Chain Management and Retail, including trade and logistics, warehousing, procurement and sourcing.
  • Experience working in a managed services environment.
  • Ability to troubleshoot complex technical issues using a logical, structured approach.
  • Ability to translate technical information into clear customer-facing language.
  • Strong written communication skills for ITSM updates, customer emails and escalation communications.
  • Strong stakeholder-management, time-management and prioritisation skills across multiple customer accounts.
  • Experience supporting Dynamics 365 Finance and Supply Chain Management in live production environments (preferred).
  • Knowledge of Power Platform solutions, Azure integrations, SQL Server, SSRS, Power BI, LCS monitoring or ITIL-aligned service management practices (preferred).
  • Willingness to travel occasionally for internal meetings or customer visits.

Benefits

  • Continuous training, certification and career-development opportunities through the HSO Academy.
  • Employee wellbeing support through Tonic & Me, Care First and the Wellness Hub.
  • Access to trained Mental Health First Aiders and mental-health support.
  • Opportunity to work with current Microsoft cloud technologies in a global managed-services team.
  • Supportive, psychologically safe workplace focused on employee wellbeing and engagement.

Interested in this position?

Apply directly on the company website

Apply Now

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