AI Business Analyst / Knowledge Architect (Contract)

1 hour, 31 minutes ago
Contract
Mid Level
Business Intelligence
Houseful

Houseful

Houseful leverages the strengths of its trusted brands to provide software, data, and insights that enhance decision-making and connectivity within the property industry, ultimately improving home choices and experiences for consumers.

Real Estate
251-1K
Founded 2008
$3138M raised

Description

  • Map current-state workflows across Customer Operations, Marketing, Education, Training, Finance and Strategy through interviews, observation and system data.
  • Identify and quantify inefficiencies, manual effort and bottlenecks in existing processes.
  • Build business cases for automation opportunities, including baseline metrics, expected ROI and margin impact.
  • Translate discovery findings into prioritised requirements for the AI Engineer and delivery teams.
  • Design taxonomies and knowledge structures for company documentation.
  • Audit, clean and restructure SOPs, policies and training content into AI-ready knowledge bases.
  • Establish documentation standards for format, ownership and review cadence.
  • Work with the AI Engineer to ensure knowledge bases support retrieval pipelines accurately.
  • Produce SOPs, process maps and RACI documentation where needed.
  • Support adoption through playbooks and training materials, and track realised benefits after automation is deployed.

Requirements

  • 6-month initial contract and must work from the UK.
  • Proven business analysis experience in SaaS or technology environments.
  • Strong process mapping and discovery skills, with BPMN or similar methods.
  • Experience in knowledge management or information architecture, including taxonomies, content structuring and metadata.
  • Familiarity with how LLMs consume knowledge, with RAG awareness highly desirable.
  • Experience with documentation platforms such as Confluence, Notion or similar tools.
  • Working data literacy; SQL is desirable.
  • Skilled at stakeholder interviewing and eliciting how work actually gets done.
  • Able to quantify processes using cycle times, volumes and cost of manual effort.
  • Track record of delivering as a contractor with clean documentation and handover.

Interested in this position?

Apply directly on the company website

Apply Now

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