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IT Engagement Coordinator

6 hours, 46 minutes ago
Anywhere
Full-time
Mid Level
Project Coordinator
Project and Program Management
Apply Now
Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945
View All Jobs 11

Description

  • Serve as the initial point of contact for Digital/IT intake requests and ensure submissions are clearly defined, categorized, and routed appropriately.
  • Coordinate intake activities to move work efficiently from request through delivery.
  • Ensure intake artifacts are complete, accurate, and actionable.
  • Support intake decisions within established governance and prioritization frameworks.
  • Facilitate early discovery activities with Business Analysts and User Experience teams to reduce rework.
  • Maintain visibility of work across intake and delivery stages for multiple teams.
  • Communicate priority, timeline, and decision updates to stakeholders.
  • Track and resolve questions, issues, and changes throughout the work lifecycle.
  • Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
  • Track operational and portfolio metrics, develop reporting views, and provide insights to improve prioritization, capacity planning, and delivery performance.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field, or equivalent experience.
  • 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.
  • Strong ability to build relationships across business and IT stakeholders.
  • Clear and effective communication skills with the ability to simplify complex information.
  • Experience facilitating discussions to clarify scope, priorities, and ownership.
  • Highly organized with the ability to manage multiple workstreams simultaneously.
  • Strong analytical skills with the ability to interpret metrics and identify bottlenecks.
  • Comfortable making intake and workflow decisions within defined frameworks.
  • Solid understanding of SDLC and IT delivery practices.
  • Experience supporting intake processes, coordinating workflows, and identifying delivery gaps.

Benefits

  • Pay range of $66,500 to $92,000 annually.
  • Salary is commensurate with experience and location.
  • Opportunity to work for Horace Mann, a publicly traded company serving educators nationwide.
  • Employer committed to equal employment opportunity for minorities, females, veterans, and disabled candidates.
  • Access to the company’s mission-driven benefits and offerings for educators, including tailored financial products and special rates.

Interested in this position?

Apply directly on the company website

Apply Now

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