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Logistics Coordinator

6 days, 13 hours ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised
View All Jobs 3

Description

  • Coordinate vehicle deliveries and logistics assignments while resolving escalations and maintaining communication with stakeholders.
  • Manage inbound calls, chats, tasks, and other critical Logistics team functions.
  • Oversee services from initiation to completion to ensure timely delivery and issue resolution.
  • Provide level 2 support to specialists by taking escalated calls and managing services when needed.
  • Escalate issues in real time, including performance, morale, and HR-related concerns.
  • Identify problems, propose solutions, and collaborate effectively with team members.
  • Adapt to frequent changes and follow departmental policies, procedures, and customer service processes.
  • Support special projects as required.

Requirements

  • Experience in a customer-facing environment, resolving issues over the phone.
  • Ability to quickly, calmly, and professionally engage customers and deliver solutions that exceed expectations.
  • Strong empathy and understanding toward customers, clients, co-workers, and partners.
  • Leadership qualities with the ability to articulate operational methodologies and foster team excellence.
  • Ability to handle high call volume from customers and partners while maintaining composure under pressure.
  • Commitment to team success and advocacy for HONK’s brand and culture.
  • Must provide a secluded, uninterrupted workspace where information remains confidential.
  • Must have an internet connection with a minimum speed of 5 Mbps download and 2.5 Mbps upload.
  • Preferred experience handling escalations in a customer-facing environment.

Benefits

  • $18 - $19 an hour base pay.
  • Potential bonuses and other forms of compensation as part of the total compensation package.
  • Full range of medical, financial, and/or other benefits.
  • Remote-first work environment.
  • Ability to work from anywhere in the US.
  • Inclusive, diverse company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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