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Seasonal Customer Support Associate

12 hours, 59 minutes ago
Romania
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
HKR

HKR

HKR Elektrotechnischer Gerätebau GmbH specializes in manufacturing shells, ring cores, and custom-shaped parts from soft magnetic powder composite materials. Their product range includes powder cores, inductors, chokes, choke units, and sinusoidal filt...

Electrical Equipment
1-10
Founded 1985
View All Jobs 15

Description

  • Communicate with customers via Zendesk email and live chat, with no phone support.
  • Provide order-status updates, including tracking information and coordination with printers.
  • Set up exchanges for sizing issues and arrange replacements for damaged items.
  • Help customers edit order details, including shipping information and item details.
  • Research and identify apparel designs customers are seeking on the website.
  • Troubleshoot customer issues while maintaining a customer-focused experience.

Requirements

  • C1 or higher English proficiency, written and spoken.
  • Strong written communication and customer-service skills.
  • Ability to remain composed and customer-focused while troubleshooting issues.
  • Technical comfort with web applications and online tools.
  • Strong internet connection and a PC or laptop with a webcam.
  • Availability for a full-time seasonal contract of 2–3 months, ending December 31, 2026, with possible extension.
  • Availability for rotating shifts, including 9:00 AM–6:00 PM or 3:00 PM–12:00 AM and weekends.
  • Must be located in Romania.
  • Previous customer support experience is preferred but not required.
  • College students are encouraged to apply.

Benefits

  • Monthly gross income of 4,325 RON plus meal tickets worth 35 RON per day.
  • Performance bonus at the end of the contract for achieving targets.
  • Remote full-time work from anywhere in Romania.
  • Rotating shift options with a one-hour lunch break.
  • Approximately two weeks of training with documentation and screen-sharing support.
  • Potential contract extension and consideration for future roles based on performance.
  • Startup culture with a young team and merit-based environment.

Interested in this position?

Apply directly on the company website

Apply Now

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