Patient Care Specialist

14 hours, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Provide customer service to patients and their families.
  • Handle patient inquiries and concerns promptly and professionally.
  • Coordinate appointments, referrals, and follow-up care.
  • Communicate with healthcare providers and other staff to support seamless patient care.
  • Maintain accurate patient records and documentation.
  • Assist with scheduling, billing, and insurance verification.
  • Collaborate with interdisciplinary teams to improve patient outcomes and satisfaction.
  • Adhere to HIPAA regulations and maintain patient confidentiality.
  • Make calls on behalf of doctors and manage patient interactions over the phone.

Requirements

  • Previous experience working with patients or in a medical practice setting.
  • Demonstrated proficiency in handling patient interactions over the phone or making calls on behalf of doctors.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Empathetic and compassionate approach to patient care.
  • Ability to work independently and as part of a team.
  • Knowledge of medical terminology and healthcare processes preferred.
  • Proficiency with computer systems and electronic medical records (EMR) software.
  • Primary internet connection with a minimum speed of 15 Mbps.
  • Backup internet connection with at least 10 Mbps and support during a power outage.
  • Desktop or laptop with an Intel Core i5 8th generation or newer, Intel Core i3 10th generation or newer, AMD Ryzen 5, or equivalent processor.
  • Minimum 8 GB RAM.
  • Backup device that meets or exceeds the performance of an Intel Core i3 processor and functions during power interruptions.
  • Working webcam.
  • Noise-canceling USB headset.
  • Quiet, dedicated home office space.
  • Smartphone for communication and verification purposes.

Benefits

  • Flexible work-from-home or location-independent work arrangement.
  • Supportive, inclusive, and innovative team culture.
  • Opportunities for professional growth and career development.
  • Daily opportunities to learn, innovate, and make an impact.
  • Fast-paced, engaging work environment.
  • Improved work-life balance with no stressful commute.

Interested in this position?

Apply directly on the company website

Apply Now

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