Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services

Industrials

51-250 (240)

Founded 2016

19 open positions

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Care Coordinator

2 months, 4 weeks ago

Philippines

Full-time

Mid Level

Project Coordinator

Customer and Technical Support

HIPAA

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Hire Premium Sales & Support Global Team - CrewBloom

Professional Services

51-250

Founded 2016

View All Jobs 19

Description

Serve as a clinical resource for members seeking guidance on screenings and preventive care.
Provide live support to members via phone, email, and chat for clinical questions during program use.
Review client plan documents and prepare benefit coverage summaries for internal support teams.
Provide coverage documentation for specialty protocols such as physical therapy, chiropractic, oncology, and bariatric procedures.
Serve as a clinical point of contact for providers with questions about treatment options, second opinions, and alternative care plans.
Follow up on pending items and keep members updated promptly.
Log and document member and provider questions according to documentation standards for reviews and legal purposes.
Initiate and oversee infographics and marketing materials for healthcare awareness campaigns.
Collaborate with management on special projects and project priorities.
Perform miscellaneous office duties as needed.

Requirements

Proven experience as a Care Coordinator, Case Manager, or in a similar healthcare role.
Strong clinical background with knowledge of preventive healthcare measures and treatment options.
Excellent written and verbal communication skills.
Experience handling member and provider inquiries via phone, email, and chat.
Strong organizational skills and attention to detail.
Ability to work independently in a remote setting.
Knowledge of healthcare documentation standards and legal requirements.
Bachelor’s degree in Nursing, Health Administration, or a related field preferred.
Experience with healthcare plan documentation and benefit coverage preferred.
Familiarity with creating educational and marketing materials for healthcare awareness preferred.
HIPAA certification or training preferred.
USRN certificate preferred.
Active NCLEX license preferred.
Primary internet connection with a minimum speed of 15 Mbps and a backup connection of at least 10 Mbps.
Desktop or laptop with an Intel Core i5 8th generation or newer, Intel Core i3 10th generation or newer, AMD Ryzen 5, or equivalent, plus at least 8 GB RAM.
Backup device that meets or exceeds the performance of an Intel Core i3 processor and can function during power interruptions.
Functioning webcam and noise-canceling USB headset.
Quiet, dedicated home office space.
Smartphone for communication and verification purposes.

Benefits

Flexible work-from-home or work-from-anywhere arrangement.
Supportive, inclusive, and innovative team culture.
Opportunities for learning, growth, and career advancement.
Fast-paced and engaging work environment.
Improved work-life balance by avoiding stressful commutes.

Interested in this position?

Apply directly on the company website

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