Virtual Receptionist (Bilingual) - 1770732292 - Remote El Salvador

1 month ago
Contract
Junior
Customer and Technical Support
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Answer and manage inbound calls and serve as the firm’s first point of contact for potential clients.
  • Conduct initial client intake for personal injury cases, gathering incident details, caller information, and insurance data.
  • Accurately document caller information and case details in CRM and case management systems.
  • Assess call urgency and route communications appropriately to attorneys or case managers.
  • Schedule consultations and follow-up calls using the firm’s calendar/scheduling system.
  • Support attorneys with scheduling and case documentation and maintain organized records.
  • Maintain confidentiality and ensure compliance with HIPAA and attorney-client privilege standards.
  • Provide empathetic, patient support to distressed or injured callers and remain calm while multitasking in a fast-paced environment.

Requirements

  • Minimum 1–2 years of experience as a receptionist, virtual assistant, or call handler in a law firm or medical office environment.
  • Professional bilingual proficiency in spoken English and Spanish with clear, articulate communication.
  • Verifiable experience using VOIP phone systems, CRM software, and digital scheduling platforms.
  • High school diploma or equivalent.
  • Ability to accurately document caller information, incident details, and insurance data using standardized intake procedures.
  • Proven ability to assess call urgency and appropriately route communications to attorneys or case managers.
  • Professional home office setup with reliable high-speed internet and a quiet, distraction-free workspace.
  • Consistent adherence to confidentiality standards, including HIPAA regulations and attorney-client privilege.
  • Availability to work full-time aligned with U.S. Eastern Time business hours.

Benefits

  • Compensation listed: $600 - $900 USD.
  • Access to a $200k+ perk marketplace with instant discounts on 150+ services.
  • Access up to 50% of approved earnings before payday (no credit checks or fees).
  • On-time, in-currency pay.

Interested in this position?

Apply directly on the company website

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