Influencer & Social Specialist | DTC E-commerce | LATAM

2 hours, 9 minutes ago
Full-time
Junior
Customer and Technical Support
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Source and build lists of influencers, creators, and ambassadors in the wellness niche.
  • Lead outreach to creators with a quality-over-quantity approach focused on fit, conversion, and long-term relationships.
  • Manage the ambassador pipeline end to end, including sourcing, outreach, onboarding, and ongoing relationship management.
  • Track outreach performance and optimize efforts to improve conversion into active ambassadors.
  • Build authentic relationships with creators and identify strong long-term brand partners.
  • Suggest campaign, collaboration, and activation ideas to help shape and improve the influencer program.
  • Monitor and engage with the brand community across Instagram and TikTok, including comments, DMs, and other interactions.
  • Support customer inquiries across email, chat, and social channels by handling tickets and following SOPs and escalation processes.
  • Use CX tools and internal systems to provide timely customer support and bridge customer insights back into community and influencer strategy.

Requirements

  • 2+ years of experience in influencer marketing, ambassador programs, social media engagement, and/or community management.
  • Experience working with DTC e-commerce brands, preferably in wellness, with beauty or health also considered.
  • Hands-on experience sourcing influencers and managing creator relationships end to end.
  • Experience responding directly to Instagram comments, TikTok comments, DMs, and community interactions.
  • Experience in customer support, including email, chat, or social-based support tickets.
  • Strong understanding of how outreach performance connects to conversion and overall program outcomes.
  • Experience in wellness, herbal medicine, hormone health, or Traditional Chinese Medicine is a plus.
  • Background in beauty or health brands with transferable DTC experience is a plus.
  • Familiarity with customer and e-commerce workflows in a fast-moving online brand environment is a plus.
  • Highly proactive, self-directed, organized, detail-oriented, and comfortable working collaboratively.
  • Strong English communication skills with a natural, polished tone.
  • Warm, thoughtful, and empathetic in customer and community interactions.

Benefits

  • Remote full-time role with a Monday–Friday schedule and EST working hours.
  • Salary range of $1,000–$1,500 per month.
  • Access to a $200K+ perk marketplace with discounts on 150+ global services.
  • Option to withdraw up to 50% of approved earnings before payday.

Interested in this position?

Apply directly on the company website

Apply Now

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