Senior Product Manager - Workflow Extended

1 day, 13 hours ago
Full-time
Lead
Software Development
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Own marketplace and integration vertical(s) such as CRMs, Forms, Email Systems, or Contact Platforms end-to-end, including roadmap, delivery, reliability, and adoption.
  • Review third-party API documentation and define integration configurations including authentication flows (OAuth, API keys), field mapping, webhooks, polling strategies, pagination, rate limits, retries, and UI configuration controls.
  • Proactively identify missing workflow framework primitives and drive fixes before engineering execution to avoid reactive delivery slowdowns.
  • Improve trigger/action quality, importer flows, data parity, and workflow entry points (hotlinks, breadcrumbs) to increase activation and usage.
  • Measure and improve integration reliability and execution consistency across triggers and actions.
  • Analyze integration-related support tickets and ecosystem feedback to identify recurring friction and drive product improvements.
  • Track and report metrics such as integration time-to-ship, triggers/actions shipped per sprint, workflow usage tied to integrations, and reliability metrics to continuously improve performance.
  • Partner with engineering, design, partnerships, documentation, and AI teams to deliver integrations, create enablement content, and simplify configuration experiences.
  • Stay updated on industry trends in APIs, ecosystem integrations, automation platforms, and no-code/low-code tools to inform roadmap and innovation.

Requirements

  • 8+ years of Product Management experience, ideally in SaaS or automation platforms.
  • Proven track record of shipping complex, user-facing features and owning large-scale customer-facing product platforms.
  • Experience with API concepts including OAuth, REST APIs, webhooks, pagination, rate limits, retries, and data modeling.
  • Experience with platform or API-based products, SaaS integrations, or ecosystem platforms (preferred).
  • Experience working on workflow automation tools, CRM platforms, or no-code/low-code platforms is a plus.
  • Strong analytical skills and comfort analyzing activation funnels, adoption trends, reliability metrics, and data from tools like Superset, Pendo, or Tableau.
  • Ability to translate user pain points and support/feedback data into product decisions and PRDs, and to run discovery and validation loops.
  • Demonstrated leadership and cross-functional collaboration skills to drive platform initiatives with engineering and design.
  • Ability to deconstruct complex system interactions into intuitive configuration experiences and make trade-offs between power and simplicity.

Benefits

  • Remote-first, global team across 15+ countries allowing distributed work.
  • Opportunity to learn scaling a B2B SaaS startup and develop high-impact, customer-facing products.
  • Fast-paced, execution-driven environment that ships products in weeks using lean principles.
  • People-first culture that prioritizes team wellbeing and continuous improvement.
  • Work at a well-funded and profitable company with a large, growing customer base and global impact.

Interested in this position?

Apply directly on the company website

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