Implementation Advisor Apprentice

3 hours, 38 minutes ago
Internship
Entry Level
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Understand customer requirements, business needs, and pain points.
  • Support customer onboarding and implementation activities.
  • Assist in creating implementation and transition plans.
  • Support advisors in driving product adoption and successful customer outcomes.
  • Maintain clear documentation and communicate next steps to customers.
  • Assist with webinars, workshops, and customer education sessions.
  • Collaborate with internal teams to address customer requirements and implementation needs.
  • Stay current on HighLevel product features and releases.
  • Support customers with basic implementation-related issues.
  • Build customer relationships and identify improvements to the onboarding and implementation experience.

Requirements

  • Recent graduate in Business Administration, Commerce, Information Technology, or a related field.
  • Strong communication and interpersonal skills.
  • Basic technical understanding and willingness to learn SaaS products.
  • Strong problem-solving and analytical skills.
  • Ability to quickly learn new tools, processes, and workflows.
  • Ability to work independently and collaboratively in a remote environment.
  • Internship or project experience in SaaS, customer success, technical support, implementation, or consulting is preferred.
  • Familiarity with CRM or SaaS platforms is preferred.
  • Basic understanding of business processes and software workflows is preferred.

Benefits

  • Six-month structured apprenticeship programme.
  • Monthly stipend of INR 32,000.
  • Remote work opportunity based in India.
  • Hands-on experience with customer onboarding, implementation, business process management, and change management.
  • Training and mentorship from experienced implementation advisors.

Interested in this position?

Apply directly on the company website

Apply Now

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