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Customer Advocacy Program Manager

8 hours, 29 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Higher Logic

Higher Logic

Higher Logic develops cloud-based community software that enables organizations to create secure online spaces for individuals to connect, share ideas, and engage in meaningful conversations.

Internet Software & Services
251-1K
Founded 2007
$55M raised
View All Jobs 7

Description

  • Develop and manage customer advocacy and engagement programs, including goals, structure, framework, and success metrics.
  • Manage and evolve the Customer Advisory Board program, including planning, facilitation, stakeholder alignment, and customer communications.
  • Lead the online community strategy, including day-to-day operations, content planning, engagement, and performance monitoring.
  • Organize and facilitate virtual and in-person customer user groups and events to support engagement, knowledge sharing, and retention.
  • Partner with cross-functional stakeholders to align program priorities with business objectives and improve customer experience outcomes.
  • Identify, test, and implement new approaches and technologies, including AI, to improve program effectiveness.
  • Define, track, and analyze program metrics and customer feedback to identify trends and drive improvements.
  • Build scalable processes, playbooks, and engagement strategies to support consistent execution.
  • Serve as a subject matter resource on customer advocacy and community engagement across teams.
  • Conduct work in accordance with Higher Logic policies and procedures.

Requirements

  • Strong program management skills with the ability to manage multiple initiatives from concept through execution.
  • Ability to analyze data, identify trends, and translate insights into actionable improvements.
  • Strong communication, collaboration, and stakeholder management skills.
  • Ability to partner with and lead cross-functional teams.
  • Demonstrated problem-solving skills and the ability to adapt in ambiguity.
  • Strong organizational skills and attention to detail.
  • Ability to balance competing priorities effectively.
  • Ability to work independently within defined guidelines and broader strategic direction.
  • Direct experience in customer marketing, customer advocacy, or community management in a B2B SaaS environment.
  • Experience leading or managing customer-facing programs.

Benefits

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Supportive company culture that recognizes employees.
  • Opportunities for growth and professional development.
  • Significant advancement opportunities for outstanding performers.

Interested in this position?

Apply directly on the company website

Apply Now

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