RemoteLeaf Logo
Log in Sign up

Technology Solutions Analyst

2 hours, 16 minutes ago
Anywhere
Full-time
Mid Level
Security Analyst
Cybersecurity
HIPAA macOS
Apply Now
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised
View All Jobs 3

Description

  • Own and manage the full lifecycle of end-user support requests in the ticketing system including triage, prioritization, assignment, escalation, and resolution in line with SLAs.
  • Serve as primary technical contact for complex issues across corporate and SaaS applications, collaboration suites, and enterprise systems.
  • Execute identity and access management tasks including timely user provisioning and de-provisioning, account and permission management, group memberships, and MFA configuration.
  • Perform quarterly access reviews (QARs) and remediate access discrepancies to enforce principle of least privilege and support regulatory/compliance requirements.
  • Oversee corporate device lifecycle management: procurement, standardized imaging, deployment, MDM configuration, maintenance, inventory tracking, and secure decommissioning.
  • Act as administrator for third-party cloud applications including vendor management, license tracking, configuration changes, integration maintenance, performance monitoring, and vendor security compliance.
  • Develop, implement, and lead security awareness and training programs, including phishing simulations and communications to reduce human-factor risk.
  • Create, maintain, and improve SOPs, knowledge base articles, runbooks, and system architecture documentation to ensure operational consistency and knowledge transfer.
  • Partner with business units to manage and optimize core business systems, identify operational bottlenecks, and develop/implement strategic technology solutions to improve workflows and reliability.

Requirements

  • Bachelor’s degree in computer science, information technology, or another STEM field preferred; relevant experience accepted in lieu of degree.
  • Minimum of 4 years of relevant professional experience in IT or technology operations.
  • Proven experience planning, building, operating, and maintaining IT solutions and business systems.
  • Advanced proficiency with IT processes such as user provisioning/de-provisioning, PC configuration and support, and SaaS application configuration.
  • Foundational proficiency with security processes including device management, audit support, access management, access reviews, patch management, and multi-factor authentication.
  • Excellent organizational skills with the ability to switch context quickly and manage competing priorities.
  • Outstanding written and verbal communication and interpersonal skills for working with customers, suppliers, clinicians, and business stakeholders.
  • Familiarity with platforms and tools is a plus, including Atlassian, Google Workspace, JumpCloud, macOS, Venn, Windows, and Zoom.
  • Healthcare industry knowledge (including HIPAA) and experience participating in SOC2 or HITRUST assessments are desirable.

Benefits

  • Salary range $85,000 - $100,000 per year.
  • Remote-first work environment with flexibility, autonomy, and trust.
  • Mission-driven work focused on transforming cardiovascular care and improving patient outcomes.
  • Commitment to diversity and equal opportunity employment (inclusive workplace culture).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Atmosera

Senior Cloud Application Support Engineer (Remote - LATAM)

Atmosera 51-250 IT Services

Atmosera is hiring a Senior Cloud Application Support Engineer to support critical client cloud environments in a remote LATAM contract role focused on observability, incident management, and operational stability.

Latin America Costa Rica Contract Senior Site Reliability Engineer (SRE) Technical Support Engineer
AWS Azure Cisco GCP Linux Palo Alto SQL Terraform
1 hour, 54 minutes ago
SpecterOps

Training Support Engineer

SpecterOps 51-250 Professional Services

SpecterOps is hiring a remote Training Support Engineer in the U.S. to support training course delivery, lab operations, and technical issue resolution for its cybersecurity training programs.

United States Full-time Mid Level Technical Support Engineer Training Specialist
$90k-$120k
Active Directory Ansible Cybersecurity OpenID Connect PowerShell Python REST API SAML Terraform
1 hour, 54 minutes ago
Aircall

Technical Support Specialist Voice Quality

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist on the Voice Quality team to investigate and resolve telephony and network issues that affect customer calling reliability across its AI-powered communications platform.

North America Full-time Mid Level Technical Support Engineer
$74k-$78k
Confluence Datadog JIRA Looker TCP/IP Twilio WebRTC
2 hours, 9 minutes ago
Ivanti

Senior Security Analyst-Falcon NG SIEM experience

Ivanti 1K-5K Internet Software & Services

Senior ThreatOps Analyst at Ivanti responsible for driving detection, investigation, and incident response across Ivanti’s cloud and on-premises environments to protect users and mission‑critical services globally.

India Full-time Senior Security Analyst
AWS Azure GCP Linux macOS SIEM
1 day, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers