Incident Response Business Analyst - West Coast

8 hours, 17 minutes ago
Full-time
Mid Level
Business Intelligence
Grant Street Group

Grant Street Group

Grant Street Group specializes in providing innovative cloud-based software solutions for tax collection, electronic payments, and auction services, aimed at enhancing the efficiency and effectiveness of government operations across various levels.

IT Services
251-1K
Founded 1997

Description

  • Drive incident response efforts to resolve critical production issues in a timely manner.
  • Facilitate risk assessments before launches and postmortems after incidents.
  • Ensure decisions are made by the right people and that action items have clear owners.
  • Help teams identify patterns, surface broader risks, and follow through on fixes.
  • Analyze incident data and trends to identify shortcomings in incident response procedures.
  • Recommend solutions to improve incident response practices and prevent future incidents.
  • Communicate and intake information quickly and clearly to different audiences during high-pressure situations.
  • Participate actively in the team’s efforts to reduce incidents and improve company performance.

Requirements

  • Must be available to work Monday-Friday, 8:00-5:00 PT or 9:00-6:00 PT.
  • Candidates in other time zones must be willing to work West Coast hours.
  • Must be available for on-call rotations during evenings/weekends one out of every four weeks.
  • Ability to stay calm, collected, and effective under pressure.
  • Ability to make decisions and know when to escalate with incomplete information.
  • Strong communication skills for sharing information with different audiences.
  • Strong organizational skills and experience facilitating effective meetings or reviews.
  • Broad understanding of technology stacks, products, and how systems interact.
  • Willingness to learn a wide range of products and technologies.
  • Minimal travel required, about 1-2 weeks per year for on-site meetings.

Benefits

  • Remote work with support for telecommuting positions.
  • Technology-rich work environment with strong collaboration tools.
  • Expected salary range of $70,000 to $120,000 per year.
  • Minimal travel requirement of only 1-2 weeks per year.
  • Opportunity to work on impactful issues across multiple products and services.

Interested in this position?

Apply directly on the company website

Apply Now

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