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Senior Observability Architect | EST or PST | Remote

1 month, 1 week ago
United States
Full-time
Senior
Customer Success Manager
DevOps and Infrastructure
Grafana Kubernetes Prometheus
Apply Now
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised
View All Jobs 126

Description

  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design customers’ observability maturity journey and guide them along that path.
  • Provide expert-level troubleshooting and guidance to drive product adoption.
  • Conduct regular technical reviews, health checks, and root cause analysis to support customer success.
  • Advise customers on best practices and strategies for using the platform to meet business goals.
  • Collaborate with customers to develop and execute technical roadmaps.
  • Identify opportunities to reduce cost, expand solution usage, and drive adoption of new products and features.
  • Build and maintain strong long-term relationships with key stakeholders.
  • Own the customer lifecycle with support from Engagement Managers and Onboarding Solutions Architects.
  • Act as the voice of the customer internally by sharing needs, priorities, and feature requests with Engineering and Product Management.
  • Conduct training sessions and workshops to educate customers on the technology.
  • Create and deliver technical documentation, guides, tutorials, and customer reports.
  • Work with account teams to review customer metrics, satisfaction, ROI, and upcoming needs and projects.

Requirements

  • Must be located on the West Coast or East Coast.
  • Bachelor’s degree in Computer Science, Information Technology, Math, or a related field, or equivalent experience.
  • Experience deploying and operating Kubernetes.
  • 5+ years of experience in technical support, technical account management, consulting, solutions engineering, or professional services within the technology industry.
  • Strong understanding of observability solutions; Grafana, Prometheus, and Loki are a plus.
  • Proven ability to manage multiple clients and projects simultaneously.
  • Excellent problem-solving and analytical skills.
  • Outstanding written and verbal communication and interpersonal skills.
  • Experience with relevant tools and technologies such as CRM software, ticketing systems, and programming languages.
  • Ability to travel up to 25% as needed to meet with clients.
  • Observability expertise at the architect level is preferred.
  • Experience in technical sales, TAM, or other post-sales technical roles, ideally with open source technologies or in observability, is a plus.
  • Ability to connect product usage to business value and ROI is preferred.
  • Creativity in solving customer adoption challenges is preferred.
  • Recent coding bootcamp graduates or candidates with prior post-sales or engineering experience are encouraged to apply.

Benefits

  • US OTE compensation range of $204,000 to $244,000.
  • Restricted Stock Units (RSUs) included in all roles.
  • 100% remote, global-first work environment.
  • 30 days of annual leave per year.
  • 3 annual leave days reserved for Grafana Shutdown Days.
  • In-person onboarding to help new hires ramp up from day one.
  • Career growth pathways with defined opportunities to develop.
  • Transparent, collaborative, high-trust culture with approachable leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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