Housing Resource Navigator

1 hour, 33 minutes ago
Full-time
Junior
Customer and Technical Support

Grace Community Care Inc. / Grace Community Care and Day Habilitation

A New Jersey human-services and disability-services provider offering community-based supports, occupational therapy, housing supports, individual support, education and training, and related services for adults with intellectual and developmental disabilities and other mental, physical, and emotional challenges.

Human services, disability services, day habilitation, community-based care

Description

  • Respond to incoming calls, emails, and inquiries from individuals seeking housing assistance.
  • Conduct initial housing screenings and assess housing needs, barriers, and urgency.
  • Identify appropriate housing resources, programs, and services based on each individual’s circumstances.
  • Provide referrals to housing programs, rental assistance programs, shelters, transitional housing, and community resources.
  • Educate individuals on available housing options, eligibility requirements, and application processes.
  • Schedule appointments with housing specialists, case managers, or partner agencies when additional support is needed.
  • Coordinate follow-up communication with individuals, staff, and partners as appropriate.
  • Accurately document calls, referrals, and interactions in the case management or tracking system.
  • Maintain organized records of housing inquiries and services provided.
  • Collaborate with housing staff, case managers, and community partners to support client needs.

Requirements

  • High school diploma or equivalent required.
  • Associate or bachelor’s degree in social services, human services, public administration, or a related field preferred.
  • 1–3 years of experience in customer service, social services, housing programs, call centers, or community resource navigation preferred.
  • Experience working with vulnerable populations is a plus.
  • Strong communication and active listening skills.
  • Ability to assess needs and provide appropriate referrals.
  • Excellent organizational and documentation skills.
  • Ability to handle sensitive situations with empathy and professionalism.
  • Basic computer proficiency and data entry skills.
  • Familiarity with housing assistance programs, community resources, or social service systems is preferred.

Benefits

  • Health care plan including medical, dental, and vision coverage.
  • Retirement plan including 401k and IRA options.
  • Paid time off including vacation, sick time, and public holidays.
  • Work from home option.
  • Pay of $21-$23 per hour DOE.

Interested in this position?

Apply directly on the company website

Apply Now

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