Principal, Policy Development

11 hours, 25 minutes ago
Full-time
Lead
Operations
GoFundMe

GoFundMe

GoFundMe is the easiest way to raise money online with no deadlines or goals, ensuring every donation is kept. It has raised $4 billion from 40M donors, backed by The GoFundMe Guarantee.

Capital Markets
251-1K
Founded 2010

Description

  • Draft and revise policies and guidelines across Trust & Safety areas including fraud, identity risk, content moderation, campaign integrity, prohibited fundraising, and platform abuse.
  • Identify policy gaps or failures using enforcement data, appeals, calibration disagreements, and external context, and determine the right corrective action.
  • Define clear terms, thresholds, and decision criteria for consistent reviewer and automation decisions.
  • Map policy violations to appropriate consequences, including content removal, fund holds, disbursement restrictions, and account actions.
  • Own coherence across the policy corpus and resolve contradictions across policies at the framework level.
  • Extend and maintain the policy architecture, including definitions, thresholds, decision logic, and order of operations.
  • Own the policy lifecycle end to end, including how policy performance is measured.
  • Write policy proposals that frame decisions, tradeoffs, and recommendations for executive review.
  • Own policy calibration with operations teams and use escalations and appeals to revise policy.
  • Serve as the primary policy point of contact for automation, detection, and ML partners.

Requirements

  • 8+ years of policy experience, with substantial ownership of fraud, identity, or transactional risk policy.
  • Experience authoring or substantially revising policies that were implemented at scale.
  • Experience managing the full policy lifecycle from problem identification through post-launch monitoring.
  • Experience operationalizing policy across teams, including reviewer guidance, training materials, and escalation criteria.
  • Ability to write policies that are clear to reviewers, understandable to users, and defensible when challenged.
  • Ability to communicate policy tradeoffs to Legal, Comms, Product, and Operations audiences.
  • Preferred: experience in content policy development.
  • Preferred: experience at a fundraising, donations, crowdfunding, or nonprofit-adjacent platform.
  • Preferred: experience translating policy into detection requirements for automated systems.
  • Preferred: experience using enforcement, appeal, and accuracy data to evaluate policy effectiveness.

Benefits

  • Annual U.S. salary range of $133,000-$199,000.
  • Equity and other benefits.
  • Healthcare, dental, vision, and life insurance.
  • 401(k) saving program.
  • Financial assistance for hybrid work and family planning.
  • Generous parental leave.
  • Flexible time-off policies.
  • Mental health and wellness resources.
  • Learning, development, and recognition programs.

Interested in this position?

Apply directly on the company website

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