Website Security Support - Product Analyst

1 hour, 3 minutes ago
Full-time
Mid Level
Cybersecurity

GoDaddy

GoDaddy is a technology company in the Technology, Information and Internet industry. It describes itself as the world’s largest web services platform and a provider of tools for domains, websites, marketing, email, security, and online business services.

Technology, Information and Internet
5001-10000
Founded 1997

Description

  • Provide customer support via email and chat for Website Security products.
  • Set up and activate Website Application Firewall, Monitoring, and Backup services.
  • Troubleshoot service activation, configuration, and usage issues.
  • Test site availability after support interactions and resolve configuration problems.
  • Recommend malware prevention measures, including password changes, software updates, backup cleanup, bypass prevention, DDoS mitigation, and XSS prevention.
  • Monitor Slack channels and address partner questions and issues.
  • Handle urgent escalations from Sales and Marketing teams.

Requirements

  • General understanding of security principles and ability to follow secure practices.
  • Experience with Linux command-line tools and cPanel.
  • Experience with Apache, NGINX, and other web servers.
  • Ability to read and interpret server logs.
  • Proficiency in DNS configuration for setting up and maintaining WAF services.
  • PHP and Shell scripting or automation experience preferred.
  • Strong organizational skills with the ability to prioritize and manage time effectively.
  • Customer-focused, quality-oriented approach to problem solving.
  • Open-source or community participation and contributions preferred.

Benefits

  • Remote work from home in India, with occasional office visits for team events or meetings.
  • Paid time off.
  • Retirement savings plans, such as pension schemes or 401(k)-equivalent programs.
  • Bonus or incentive eligibility.
  • Equity grants and employee stock purchase plan participation.
  • Competitive health benefits.
  • Family-friendly benefits, including parental leave.

Interested in this position?

Apply directly on the company website

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