NOC Operator

45 minutes ago
Full-time
Entry Level
DevOps and Infrastructure
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Household Durables
1001-5000
Founded 1995
$750M raised

Description

  • Monitor and respond to production alerts by triaging, resolving, or escalating incidents.
  • Lead and coordinate incident-response activities in accordance with the Incident Management process.
  • Identify, resolve, and prevent customer-impacting system issues.
  • Assess incident scope and impact, and deliver clear stakeholder notifications.
  • Collaborate with Sales Ops, Application Development, DBAs, Security, Facilities, Network, Storage, and Service Desk teams to resolve operational issues.
  • Support code rollbacks, SQL blocking remediation, suspicious-account investigations, and core system patching.
  • Coordinate remote-office equipment shutdowns and startups during planned or unplanned power outages.
  • Work on projects that improve NOC responsiveness and operational capability during non-incident time.

Requirements

  • Associate degree, technical certification, or coursework in IT, Computer Science, Cybersecurity, or a related field; equivalent technology-focused professional experience accepted.
  • Foundational understanding of computer systems, networking, and IT infrastructure concepts.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to learn new technologies, follow established processes, and work effectively in a fast-paced operational environment.
  • Ability to work shifts starting at 5 AM, typically lasting 9–11 hours, averaging 35 hours per week.
  • Experience in a NOC, Help Desk, Service Desk, or other technical-support environment (preferred).
  • Familiarity with incident management and operational support processes (preferred).
  • Experience with monitoring, troubleshooting, or security tools such as Splunk or CrowdStrike (preferred).
  • Familiarity with AWS, SQL Server, enterprise technologies, or certifications such as AWS Cloud Practitioner, CompTIA A+, Network+, or Security+ (preferred).

Benefits

  • Hybrid-working environment and support for work-life balance.
  • Company-paid holidays and time away for rest and recovery.
  • Leadership development, mentoring, diversity and inclusion training, and professional skills development.
  • Access to Employee Resource Groups, global morale events, and local gatherings.
  • Direct access to subject-matter experts and senior leaders through open forums, all-hands meetings, and content hours.

Interested in this position?

Apply directly on the company website

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