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Phlebotomy Quality Manager

1 hour, 2 minutes ago
United States
Full-time
Senior
QA Engineer
Quality Assurance and Testing
Apply Now
Getlabs

Getlabs

Getlabs provides at-home lab collections with phlebotomists coming to your home to collect labs for testing at Labcorp and Quest, aiming to deliver outstanding healthcare to all.

Health Care Providers & Services
51-250
Founded 2018
$23M raised
View All Jobs 6

Description

  • Develop, administer, and continuously improve quality programs, processes, and SOPs aligned with regulatory and partner requirements.
  • Lead root cause investigations for phlebotomy errors, manage corrective actions, and verify effectiveness within 48 business hours.
  • Manage internal and external audits, address findings, and respond to complaints, nonconforming events, and regulatory citations.
  • Monitor quality KPIs, analyze clinical data, and report trends to improve patient care and operational efficiency.
  • Identify high-risk draws and flag potential issues during onboarding to prevent errors.
  • Train new hires and provide retraining when audits, trends, or partner feedback reveal performance gaps.
  • Develop and deliver targeted training based on clinical issues, trend analysis, and audit outcomes.
  • Partner with Operations Managers, Supervisors, and leadership to reduce clinical errors and maintain redraw rates at or below 1%.
  • Lead Quality Review Meetings and cross-functional process improvement initiatives.
  • Co-create policies and SOPs with executive leadership and promote a culture of accountability and continuous improvement.

Requirements

  • 2+ years of experience in Quality Assurance or Quality Management, preferably in a mobile phlebotomy or clinical setting.
  • 5+ years of hands-on phlebotomy experience.
  • 2+ years of supervisory or people management experience.
  • Active phlebotomy certification from AMT, ASCP, or NCCT.
  • Working knowledge of CLSI standards and CLIA/CAP regulations.
  • Experience writing SOPs and policy documentation.
  • Strong analytical and problem-solving skills with the ability to translate data into action.
  • Excellent written, verbal, and presentation skills.
  • Proven ability to coach, develop, and evaluate team members.
  • Must be a resident of the United States and a U.S. citizen.

Benefits

  • Competitive salary of $80,000-$90,000.
  • Stock option plan.
  • Medical, dental, and vision insurance options for U.S.-based employees.
  • Flexible and unlimited vacation.
  • Remote full-time role.
  • Dynamic work environment with a talented team.

Interested in this position?

Apply directly on the company website

Apply Now

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