Refunds & Retention Specialist

18 hours, 18 minutes ago
Contract
Junior
Customer and Technical Support
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002

Description

  • Review and assess customer refund requests.
  • Contact customers to understand concerns and propose resolution options.
  • Offer service recovery alternatives such as re-dispatch, troubleshooting, and partial credits.
  • Coordinate internally to resolve service issues quickly.
  • Convert dissatisfied customers into retained clients.
  • Use negotiation and objection-handling techniques to prevent unnecessary refunds.
  • Identify trends in refund reasons and recurring service issues.
  • Collaborate with Dispatch, QA, and Technician Management on operational improvements.
  • Manage high-risk or high-value refund cases.
  • Document decisions and customer interactions clearly in CRM.

Requirements

  • 2+ years of experience in retention, collections, dispute resolution, or service recovery.
  • Strong negotiation and de-escalation skills.
  • Comfort handling objections and difficult conversations.
  • Analytical mindset to identify patterns and root causes.
  • Ability to balance customer experience with company profitability.
  • English fluency required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mobile Mapping Operator

TSMG Professional Services

Terry Soot Management Group is hiring a full-time remote Mobile Mapping Operator in Marburg to drive assigned routes and collect street-level imagery for a long-term EMEA field data project supporting online maps.

3 hours, 3 minutes ago

Mobile Mapping Operator

TSMG Professional Services

Terry Soot Management Group is hiring a Mobile Mapping Operator in Ulm to drive assigned routes and collect street-level imagery for an online maps project across public areas in Germany.

3 hours, 3 minutes ago

Data collector / Driver

TSMG Professional Services

Terry Soot Management Group is hiring a Data Collector/Driver in Florence, SC to drive assigned routes and capture street-level imagery for map data collection across public areas and points of interest.

3 hours, 3 minutes ago

Member of Client Operations, Stablecoins

Anchorage Digital 251-1K Capital Markets

Anchorage Digital is hiring a remote Member of Client Operations, Stablecoin to support institutional stablecoin issuance, redemption, and fiat operations within its digital asset banking platform.

Blockchain Ethereum JIRA Looker Salesforce
3 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers