RemoteLeaf Logo
Log in Sign up

Customer Service Representative - Remote US - RAS

1 week, 4 days ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 7

Description

  • Manage high volumes of inbound customer calls in a fast-paced environment.
  • Provide product and service information and follow established instructions and procedures.
  • Resolve customer complaints and issues according to company standards.
  • Maintain positive customer relationships through active listening and problem-solving.
  • Follow company policies and departmental guidelines to handle calls efficiently and professionally.
  • Work across multiple applications while managing call flow and customer needs.
  • Meet member engagement targets set by the department.
  • Communicate clearly with customers using strong verbal and written communication skills.

Requirements

  • High school diploma or GED required.
  • Customer service or customer representative experience preferred but not required.
  • Computer literacy and experience using CRM systems.
  • Ability to use a Windows computer and headset.
  • Computer specifications: Intel Core i3/i5 or AMD Ryzen 3/5 equivalent CPU, 8GB RAM expandable to 16GB, Windows 10 or 11, and 250/500GB storage preferably SSD.
  • Ability to connect to ethernet and maintain a stable internet connection of at least 50 Mbps.
  • Ability to work a fixed full-time schedule with reliability, including evenings and weekends; split shifts may be required.
  • Ability to pass a background check.

Benefits

  • $14 to $15 per hour pay range.
  • Paid training program.
  • 100% remote work from home position.
  • Health benefits available after 90 days for full-time employees.
  • Paid time off for full-time employees.
  • 401(k) with matching contributions after 1 year of service.
  • Opportunity for professional growth within the company.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Included Health

Member Care Advocate (MCA) - Bilingual

Included Health 1K-5K Insurance

Included Health is hiring a bilingual remote Member Care Advocate to support members by guiding them through benefits and care navigation, resolving routine healthcare questions, and delivering empathetic service in a high-volume environment.

United States Full-time Junior Customer Support
$46k-$52k
HIPAA
49 minutes ago
AlphaSense

Analyst, Customer & Product Support

AlphaSense 251-1K Internet Software & Services

AlphaSense is hiring an Analyst, Customer & Product Support to provide first-line support for its AI-driven market intelligence platform and help customers get maximum value from the product.

India Full-time Junior Customer Support Product Analyst
1 hour, 2 minutes ago
CertifID

Support Specialist (Pacific Time)

CertifID 51-250 Diversified Financial Services

CertifID is hiring a remote Support Specialist to provide customer support for its fraud-prevention SaaS platform, helping transaction participants resolve issues and maintain secure operations across Pacific Time.

United States Full-time Junior Customer Support
1 hour, 16 minutes ago
Long View Systems

Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems 1K-5K IT Services

Long View is hiring a Spanish bilingual Global Service Desk Analyst to provide overnight Tier I IT and communications support for clients across Canada and worldwide from a remote environment.

Canada Full-time Junior Customer Support
$40k-$52k
1 hour, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers