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Customer Service Representative - Remote US - RAS

1 month ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 8

Description

  • Manage high volumes of inbound customer calls in a fast-paced environment.
  • Provide product and service information and follow established instructions and procedures.
  • Resolve customer complaints and issues according to company standards.
  • Maintain positive customer relationships through active listening and problem-solving.
  • Follow company policies and departmental guidelines to handle calls efficiently and professionally.
  • Work across multiple applications while managing call flow and customer needs.
  • Meet member engagement targets set by the department.
  • Communicate clearly with customers using strong verbal and written communication skills.

Requirements

  • High school diploma or GED required.
  • Customer service or customer representative experience preferred but not required.
  • Computer literacy and experience using CRM systems.
  • Ability to use a Windows computer and headset.
  • Computer specifications: Intel Core i3/i5 or AMD Ryzen 3/5 equivalent CPU, 8GB RAM expandable to 16GB, Windows 10 or 11, and 250/500GB storage preferably SSD.
  • Ability to connect to ethernet and maintain a stable internet connection of at least 50 Mbps.
  • Ability to work a fixed full-time schedule with reliability, including evenings and weekends; split shifts may be required.
  • Ability to pass a background check.

Benefits

  • $14 to $15 per hour pay range.
  • Paid training program.
  • 100% remote work from home position.
  • Health benefits available after 90 days for full-time employees.
  • Paid time off for full-time employees.
  • 401(k) with matching contributions after 1 year of service.
  • Opportunity for professional growth within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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