Customer Loyalty Specialist

1 hour, 52 minutes ago
Contract
Junior
Customer and Technical Support
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002

Description

  • Build and maintain strong relationships with Geeks for Life subscribers.
  • Conduct proactive outreach calls and follow-ups to support customer satisfaction.
  • Serve as the primary point of contact for subscription-related questions.
  • Monitor subscriber activity and engagement trends.
  • Identify at-risk subscribers and apply recovery strategies to reduce churn.
  • Reinforce membership value and educate customers on included benefits.
  • Drive renewals and promote additional relevant services when appropriate.
  • Handle escalations with professionalism and empathy.
  • Gather customer feedback and identify opportunities to improve the subscriber experience.
  • Track churn, renewal, and engagement metrics, and document customer interactions in CRM.
  • Collaborate with Dispatch, QA, and Sales to improve the subscriber experience.

Requirements

  • 2+ years of experience in customer retention, loyalty, or account management.
  • Strong relationship-building and communication skills.
  • Comfortable making proactive outbound calls.
  • Experience working with subscription-based services preferred.
  • Ability to analyze trends and identify churn risks.
  • CRM experience required.
  • English fluency, both spoken and written.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Integration Engineer: Customer Developer Experience (Remote)

Constructor Internet Software & Services

Constructor is hiring an Integration Engineer to support customer onboarding and maintain open-source UI components and client libraries that integrate its ecommerce product discovery platform across web and mobile apps.

Java JavaScript Kotlin .NET Python React REST API Swift TypeScript
52 minutes ago

Insurance Claims Specialist

Reworks Solutions Internet Software & Services

ReWorks Solutions is hiring a remote Insurance Claims Specialist to manage U.S. property and casualty claims coordination, client communication, and claims resolution throughout the full claims lifecycle.

1 hour, 22 minutes ago

Clinical Outreach Specialist, Remote

Aledade 1K-5K Health Care Providers & Services

Aledade is hiring a remote Clinical Outreach Specialist to support high-risk patients during care transitions and help primary care practices close care gaps and prevent avoidable readmissions.

6 hours, 7 minutes ago

Client Enablement Specialist

The Client Enablement Specialist at this company supports the client lifecycle by handling administrative and operational tasks that keep workflows, documentation, reporting, and internal coordination accurate and on schedule.

CRM
6 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers