Remote Technical Support Engineer II

3 weeks, 1 day ago
Full-time
Mid Level
DevOps and Infrastructure
FusionTek

FusionTek

FusionTek specializes in network security and IT services, offering secure cloud-based solutions for businesses in Seattle, Tampa, and Washington DC. They handle IT management so you can focus on your business.

IT Services
11-50
Founded 2007

Description

  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points.
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other client technologies.
  • Provide guidance and mentorship to Level I technicians.
  • Use Autotask to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain documentation so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements

  • CompTIA A+ and/or Network+ required, or must be obtained within 6 months of employment.
  • MD-102 preferred.
  • Strong knowledge of Windows 10/11 and macOS.
  • Strong knowledge of Windows Server 2016, 2019, and 2022.
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts.
  • Working knowledge of on-premise SharePoint administration.
  • Working knowledge of Microsoft 365 Office Suite and cloud services including Intune.
  • Experience with Azure and/or AWS is a plus.
  • Experience with Datto BCDR and/or SaaS Backup is a plus.
  • Experience with VOIP telephony including Microsoft Teams is a plus.
  • Exceptional written and verbal communication.
  • Ability to work independently and collaboratively.
  • Strong time-management and organizational skills.
  • Ability to lift and transport equipment.
  • MSP experience is strongly preferred.

Benefits

  • Competitive salary of $30-$35/hour.
  • Quarterly bonus eligibility up to 4% based on KPIs and metrics.
  • Medical, dental, and vision coverage.
  • 401(k) plan with 4% company matching and immediate vesting.
  • Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday.
  • Educational reimbursement for certification tests and company-supplied training resources.
  • Salary increase after successfully completing approved certifications.
  • Monthly cell phone stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

L1 Technical Support Engineer

Abnormal AI Internet Software & Services

Abnormal AI is seeking a Technical Support professional to support enterprise customers using its AI-powered email and SaaS security platform, resolving complex technical issues and improving customer trust and product outcomes.

Confluence CrowdStrike Cybersecurity JIRA REST API Salesforce Splunk
6 hours, 25 minutes ago

Field Service Technician

Lever 251-1K Professional Services

Alliance North America is seeking a remote, on-the-road Field Service Technician for its East Coast territory to install, repair, troubleshoot, and train customers on generators, air compressors, and related equipment.

6 hours, 40 minutes ago

Associate Production Support Engineer, Tier I

Redox 51-250 Internet Software & Services

Redox is hiring a Tier I Support Engineer to help healthcare customers troubleshoot connectivity, configuration, and messaging issues across its cloud-based interoperability platform and increasingly adopt self-service support tools.

Confluence JavaScript JIRA JSON REST API SQL
7 hours, 10 minutes ago

Tier 2 Help Desk Support Technician

Axiom 11-50 IT Services

The Tier 2 Help Desk Support Technician provides advanced remote and occasional on-site technical support for client users, systems, networks, and infrastructure while resolving escalated incidents and supporting IT projects.

Active Directory Cybersecurity DHCP DNS Encryption TCP/IP Wireshark
7 hours, 40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers