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Remote Technical Support Engineer II

1 day, 14 hours ago
United States
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
AWS Azure macOS
Apply Now
FusionTek

FusionTek

FusionTek specializes in network security and IT services, offering secure cloud-based solutions for businesses in Seattle, Tampa, and Washington DC. They handle IT management so you can focus on your business.

IT Services
11-50
Founded 2007
View All Jobs 4

Description

  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points.
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other client technologies.
  • Provide guidance and mentorship to Level I technicians.
  • Use Autotask to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain documentation so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements

  • CompTIA A+ and/or Network+ required, or must be obtained within 6 months of employment.
  • MD-102 preferred.
  • Strong knowledge of Windows 10/11 and macOS.
  • Strong knowledge of Windows Server 2016, 2019, and 2022.
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts.
  • Working knowledge of on-premise SharePoint administration.
  • Working knowledge of Microsoft 365 Office Suite and cloud services including Intune.
  • Experience with Azure and/or AWS is a plus.
  • Experience with Datto BCDR and/or SaaS Backup is a plus.
  • Experience with VOIP telephony including Microsoft Teams is a plus.
  • Exceptional written and verbal communication.
  • Ability to work independently and collaboratively.
  • Strong time-management and organizational skills.
  • Ability to lift and transport equipment.
  • MSP experience is strongly preferred.

Benefits

  • Competitive salary of $30-$35/hour.
  • Quarterly bonus eligibility up to 4% based on KPIs and metrics.
  • Medical, dental, and vision coverage.
  • 401(k) plan with 4% company matching and immediate vesting.
  • Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday.
  • Educational reimbursement for certification tests and company-supplied training resources.
  • Salary increase after successfully completing approved certifications.
  • Monthly cell phone stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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