Staff Product Manager - Onboarding and Growth

1 day, 13 hours ago
Full-time
Lead
Product Management
Fullscript

Fullscript

Fullscript provides a platform that enables healthcare practitioners to create personalized supplement plans and recommend professional-grade supplements to their patients, enhancing patient care and treatment adherence through convenient ordering and ...

Health Care Providers & Services
251-1K
Founded 2011
$267M raised

Description

  • Define and execute the product strategy and roadmap for practitioner onboarding, activation, and early product adoption.
  • Own the end-to-end onboarding journey from sign-up through first treatment plan and Assist activation.
  • Design and deliver product-led growth initiatives to improve activation, engagement, retention, and adoption.
  • Identify customer journey pain points and use experimentation, behavioral data, and customer insights to drive improvements.
  • Partner with Design, Engineering, Data, and other cross-functional stakeholders across discovery, delivery, and iteration.
  • Lead product discovery by translating ambiguous customer and business problems into clear priorities and execution plans.
  • Define success metrics and continuously optimize the onboarding experience using analytics, experimentation, and customer feedback.
  • Collaborate with Marketing, Customer Success, and Sales to create a seamless customer journey across touchpoints.
  • Influence product strategy by connecting practitioner needs, business goals, and platform opportunities.
  • Leverage AI tools to improve product discovery, delivery, and decision-making, and help incorporate AI-enabled onboarding experiences.

Requirements

  • 8+ years of product management experience with a track record of leading complex cross-functional initiatives.
  • Significant experience owning SaaS onboarding, activation, or product-led growth initiatives.
  • Strong understanding of customer journeys, funnels, behavioral data, experimentation, and growth metrics.
  • Demonstrated success improving activation, engagement, retention, or other key product outcomes through experimentation and iteration.
  • Experience partnering with Design, Engineering, Data, Marketing, and customer-facing teams.
  • Strong product judgment and ability to navigate ambiguity while bringing structure and clarity.
  • Excellent communication and stakeholder management skills, including influencing senior leaders across Product and Engineering.
  • Experience using AI tools to improve product discovery, delivery, analysis, or decision-making.
  • Builder mindset with a preference for creating, testing, learning, and improving.
  • Experience building onboarding or growth experiences for multi-product SaaS platforms (preferred).
  • Experience with product-led growth or customer lifecycle optimization (preferred).
  • Experience working in healthcare, HealthTech, or other regulated industries (preferred).
  • Experience building AI-enabled or automation-driven product experiences (preferred).
  • Experience influencing product strategy across multiple teams or product areas (preferred).

Benefits

  • Salary range of $140,000 to $170,000 CAD.
  • Stock options as part of the total rewards package.
  • Wellness stipends as part of the total rewards package.
  • Benefits and total rewards may vary by region.
  • Inclusive workplace with accommodations available upon request.
  • Opportunity to work in a mission-driven, high-impact health technology company.
  • Equal opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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