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Senior Customer Insights Analyst

3 weeks, 5 days ago
Canada
Full-time
Lead
Data Analyst
Data Science and Analytics
GCP Snowflake SQL
Apply Now
Fullscript

Fullscript

Fullscript provides a platform that enables healthcare practitioners to create personalized supplement plans and recommend professional-grade supplements to their patients, enhancing patient care and treatment adherence through convenient ordering and ...

Health Care Providers & Services
251-1K
Founded 2011
$267M raised
View All Jobs 17

Description

  • Synthesize data across support, product usage, customer behavior, voice-of-customer inputs, and operational workflows.
  • Identify systemic risks and opportunities across the practitioner and patient journey.
  • Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
  • Work directly with modern data warehouses to support analysis and insight generation.
  • Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
  • Evolve the voice-of-customer function into a strategic capability for Product, CX, and Operations.
  • Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.
  • Partner closely with Product, Data, Engineering, Support, and Operations to turn insights into action.

Requirements

  • 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy.
  • Strong SQL skills.
  • Hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar platforms.
  • Proven ability to use data to influence business decisions, not just produce reports.
  • Strong analytical judgment with the ability to interpret messy or incomplete data in context.
  • Experience connecting qualitative and quantitative signals to uncover root causes and business impact.
  • Excellent executive communication and stakeholder management skills.
  • High autonomy and strong ownership, with the ability to define what should be analyzed, not just how.
  • Experience in healthcare technology, digital health, SaaS, marketplaces, e-commerce, or regulated environments is preferred.
  • Experience building or evolving a voice-of-customer program is preferred.
  • Experience analyzing unstructured feedback, support tickets, call transcripts, surveys, or product comments is preferred.
  • Experience using AI-assisted analysis for text synthesis, clustering, anomaly detection, or workflow automation is preferred.
  • Familiarity with experimentation, causal inference, cohort analysis, segmentation, or predictive modeling is preferred.
  • Experience influencing product roadmaps, CX strategy, or operational planning through insights is preferred.

Benefits

  • Salary range of $90,000 to $115,000 CAD.
  • Remote-first flexibility, with Ottawa, Toronto, or Calgary preferred for this role.
  • Flexible PTO and competitive pay.
  • RRSP/401k match and stock options.
  • Premium benefits package with customizable coverage, paramedical services, and an HSA.
  • Fullscript discounts on wellness products.
  • Continuous learning opportunities to support professional growth.
  • Transparent compensation practices with regular pay reviews aligned to market data and internal equity.

Interested in this position?

Apply directly on the company website

Apply Now

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