Ticketing Coordinator

2 hours, 43 minutes ago
Full-time
Mid Level
Operations
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Pull daily and weekly sales data from ticketing platforms and venue reports.
  • Update master counts grids and prepare per-tour summaries covering sold, allocated, open, and percentage sold.
  • Send daily counts emails and weekly updates to artist managers, agencies, promoters, and internal leadership.
  • Flag underperforming tours and prepare hold-release recommendations for approval.
  • Confirm VIP packages go off sale on schedule and complete post-show settlements.
  • Track refunds, price adjustments, released holds, and purchaser lists to maintain accurate records.
  • Send ticketing details and hold requests to venues and promoters before presales.
  • Check presale and on-sale links, pricing, and package data across platforms.
  • Monitor the shared ticketing inbox and route partner questions and issues.
  • Maintain tour source notes and support Guest Services with ticketing questions.

Requirements

  • Strong spreadsheet skills, including lookups, pivot tables, clean formatting, and data validation.
  • Excellent written English for polished communication with senior music industry contacts.
  • High attention to detail and reliability with recurring deadlines.
  • Ability to manage a large queue of recurring tasks independently in Asana or a similar tool.
  • Hands-on experience with Ticketmaster TM1 or ISM, AXS, or Tixr (preferred).
  • Background in live music, travel, or hospitality (preferred).
  • Familiarity with settlements or reconciliation work (preferred).
  • Experience working remotely with a US-based team (preferred).
  • Comfort working alongside Claude and automation scripts (preferred).
  • Availability for full-time Monday–Friday work with daily overlap during US Eastern business hours.

Benefits

  • Fully remote work environment.
  • Full-time Monday–Friday schedule with flexibility for presales, on-sales, and show weeks by agreement.
  • Opportunity to work with major touring artists, festivals, and live entertainment partners.

Interested in this position?

Apply directly on the company website

Apply Now

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