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Customer Success Manager (Jewelry Industry)

9 hours, 28 minutes ago
India
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009
View All Jobs 14

Description

  • Manage inbound customer requests and serve as the primary point of contact for assigned accounts.
  • Communicate with customers through email, phone, and messaging platforms to provide a responsive, high-touch experience.
  • Review customer submissions, identify missing information, and ask clarifying questions to define requirements.
  • Translate customer requests into clear instructions for internal production teams.
  • Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs.
  • Coordinate with CAD designers, production, and operations teams throughout the manufacturing process.
  • Support quote preparation, pricing coordination, and CAD readiness for production.
  • Track orders from design through manufacturing and final delivery.
  • Follow up on pending approvals, missing inputs, and stalled orders to keep projects moving.
  • Maintain accurate notes, communications, and order updates in internal systems.

Requirements

  • Excellent written and spoken English.
  • Strong verbal communication skills with a neutral, easy-to-understand accent for US-based customers.
  • Strong listening skills and the ability to ask thoughtful follow-up questions and communicate complex information clearly.
  • 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles.
  • Experience managing multiple customer requests while working under tight deadlines.
  • Highly organized with exceptional attention to detail.
  • Tech-savvy and able to quickly learn new systems and software.
  • Strong problem-solving skills with a proactive, ownership mindset.
  • Demonstrated ability to improve workflows, solve problems independently, or take initiative beyond assigned responsibilities.
  • Comfortable working US business hours.
  • Experience in jewelry, diamonds, gemstones, luxury products, or custom manufacturing environments (preferred).
  • Experience with custom or bespoke jewelry manufacturing (preferred).
  • Experience with CAD preparation, CAD coordination, jewelry production workflows, quote preparation, or pricing coordination (preferred).
  • Experience balancing customer service responsibilities with operational or production support (preferred).
  • Prior exposure to SaaS platforms, marketplaces, CRM systems, AI tools, or workflow management software (preferred).
  • Experience at Rare Carat, Nivoda, or similar jewelry or diamond technology companies is highly preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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