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Account Manager – Logistics Operations

3 hours, 29 minutes ago
India, Philippines
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009
View All Jobs 26

Description

  • Build and maintain relationships with carriers, drivers, and logistics partners.
  • Manage operational escalations, delivery exceptions, service failures, delays, and follow-ups.
  • Review performance metrics, operational reports, and delivery data to identify trends and bottlenecks.
  • Investigate claims, lost or damaged shipments, delivery discrepancies, and recurring operational issues.
  • Perform root cause analysis and coordinate corrective actions with internal teams and external partners.
  • Maintain accurate records of escalations, investigations, claims, resolutions, and follow-up actions.
  • Partner with Customer Experience, Operations, and other teams to resolve complex cases.
  • Identify and implement improvements to workflows, reporting, communication, and issue-resolution processes.
  • Help establish and maintain standard operating procedures that improve consistency and efficiency.

Requirements

  • 3+ years of experience in logistics operations, account management, carrier management, transportation, or a related field.
  • Experience working directly with carriers, drivers, transportation partners, or external operational stakeholders.
  • Strong problem-solving and root cause analysis skills.
  • Experience reviewing operational reports, tracking KPIs, and using data to identify trends or performance gaps.
  • Experience with claims management, shipment investigations, delivery exceptions, or logistics escalations.
  • Strong written and verbal communication skills across internal and external stakeholders.
  • Excellent organizational skills and attention to detail when managing multiple investigations and follow-ups.
  • High ownership, accountability, and initiative in resolving operational challenges.
  • Ability to work effectively in a fast-paced environment with shifting priorities.
  • Experience in last-mile delivery, freight, shipping, or transportation operations preferred.
  • Familiarity with TMS, shipment tracking platforms, CRM tools, or logistics reporting systems preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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