Director, Technical Services EMEA

13 hours, 45 minutes ago
Full-time
Executive
Project and Program Management
FreeBalance

FreeBalance

FreeBalance provides a specialized public financial management solution designed exclusively for government entities, focusing on enhancing accountability, transparency, and good governance to improve citizen wellbeing and combat corruption globally.

Internet Software & Services
251-1K
Founded 1984

Description

  • Develop technical strategies, models, and approaches for services delivery in coordination with headquarters in Ottawa and overseas teams.
  • Prepare data migration strategies and designs for implementation at client locations.
  • Build tools and models for installation and deployment of the FreeBalance Accountability Suite.
  • Collaborate with the Research and Development team to design interface components during implementation.
  • Work with technical and functional consultants to create customer training curricula.
  • Manage the day-to-day tasks and operations of the team.
  • Partner with project managers to design system rollout plans for decentralized operations.
  • Oversee the operations and maintenance team in EMEA and provide management oversight to remote teams worldwide.
  • Research, develop, and manage technical tools used by Technical Consultants.
  • Build scalable implementation models for data centre and disaster recovery site deployments.
  • Coordinate with cross-functional teams to ensure consistency, quality, timeliness, and compliance with internal policies and communications.
  • Provide technical advice to the Vice President of Global Services and support worldwide customer project implementations.
  • Travel extensively as required.

Requirements

  • University degree in Information Technology.
  • 5 years of experience successfully managing an internationally dispersed Services and Support team.
  • Project management experience is required.
  • Proven experience reviewing and developing support and maintenance policies and procedures.
  • Ability to clearly communicate in meetings with all levels of management and stakeholders.
  • Experience with goal-setting frameworks such as Objectives and Key Results (OKRs).
  • Experience with open-source components such as Tomcat and BIRT, and commercial middleware such as MS SQL and Oracle databases on Windows operating systems.
  • Excellent verbal and written communication skills in English.
  • Ability to travel internationally.
  • PMI certification.
  • Other IT certifications are an asset.

Benefits

  • Inclusive employer committed to building a diverse workforce.
  • Accommodation for applicants’ needs throughout the recruitment process, in accordance with applicable labour law.

Interested in this position?

Apply directly on the company website

Apply Now

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