Player Community Lead

1 hour, 39 minutes ago
Lead
Customer and Technical Support
Fortis Games

Fortis Games

Fortis Games focuses on developing engaging and meaningful gaming experiences that foster collaboration, challenge players intellectually, and build strong community connections.

Internet Software & Services
251-1K

Description

  • Serve as a core member of the game team and embed community perspective across development, social design integration, live-ops planning, and live execution.
  • Build strong cross-functional relationships and partner with game, communications, Player Support, and operations teams to align around player issues and opportunities.
  • Lead feedback loops, real-time sentiment analysis, and community reporting using qualitative and quantitative insights.
  • Contribute to live-ops strategy and execution, ensuring community insight informs events, updates, cadence, and engagement systems.
  • Identify and implement community integration opportunities both in-game and out-of-game to strengthen player connection.
  • Partner with the Communications team on messaging, cadence, and community-first campaigns.
  • Engage directly with players, creators, ambassadors, and community leaders to inform product and live-ops direction.
  • Identify operational gaps, player friction points, and cross-functional misalignments, and drive structured solutions.
  • Develop and test new models for connecting players and developers beyond traditional community management.
  • Contribute to the growth, mentorship, and evolution of the Player Community function across the portfolio.

Requirements

  • Proven experience in live service, soft launch, and early live-ops environments, preferably in mobile or free-to-play games.
  • Experience in tower defense and tower merge games.
  • Ability to work flexibly across time zones with a globally remote team.
  • Demonstrated ability to integrate community insight into live-ops strategy, events, and feature development.
  • Strong relationship-building skills and ability to navigate differing perspectives while keeping teams aligned.
  • A solutions-driven, collaborative mindset with comfort resolving tension and ambiguity constructively.
  • Deep understanding of gaming communities, player sentiment, and social platforms including Discord, Reddit, TikTok, Twitch, and YouTube.
  • Strong organization, prioritization, and adaptability in fast-moving live environments.
  • Experience founding or running community-focused programs such as guilds, content creators, ambassadors, and VIPs.
  • Genuine passion for games, players, and fostering belonging through interactive systems.

Benefits

  • Opportunity to make a big impact on products and the overall direction of an early-stage organization.
  • Work with a leadership team of game industry veterans and a seasoned, accomplished team.
  • A culture that celebrates diversity, embraces inclusivity, and fosters growth.
  • Opportunity to help redefine how game studios operate and build connected communities.
  • Equal Opportunity Employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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