IT Systems & Operations Manager

4 hours, 24 minutes ago
Full-time
Lead
Operations
Form Health

Form Health

Form Health provides a telehealth program that delivers personalized, medically supervised weight loss support through a smartphone, enabling individuals to receive expert guidance and improve their health from anywhere.

Health Care Providers & Services
11-50
Founded 2019

Description

  • Act as the primary escalation point for complex or high-impact IT issues and troubleshoot across SaaS, identity, and endpoint environments.
  • Administer and optimize Okta, including SSO, MFA, user provisioning and deprovisioning, and access controls.
  • Manage Google Workspace administration, including user lifecycle, groups, policies, security settings, and integrations.
  • Manage Slack administration, including workspace configuration, app integrations, permissions, and governance.
  • Investigate and resolve SaaS integration issues involving SCIM provisioning, API-based workflows, and SAML configurations.
  • Support device provisioning workflows and maintain secure endpoint configuration standards.
  • Monitor system health and proactively identify reliability, performance, and security issues.
  • Drive end-to-end delivery of IT initiatives by coordinating stakeholders, systems, and dependencies.
  • Translate business requirements into technical solutions and define workflows, system logic, and integration patterns.
  • Lead incident retrospectives and root cause analyses, and implement long-term fixes and preventative controls.
  • Build identity and access models such as role-based access control and group-based provisioning.
  • Develop and maintain system integration maps and documentation, and support HIPAA and SOC 2 audit readiness.

Requirements

  • 8+ years of experience in IT operations, IT support, or infrastructure roles with ownership of core systems.
  • Demonstrated experience handling escalations and solving complex technical issues across SaaS and identity platforms.
  • Strong hands-on experience with Okta, including SSO, MFA, and lifecycle management.
  • Strong hands-on experience with Google Workspace and Slack administration.
  • Experience with SaaS integrations and identity/access management systems, including SAML, SCIM, and APIs.
  • Solid understanding of HIPAA requirements and experience supporting SOC 2 compliance and audits.
  • Proven ability to independently own and execute cross-functional technical initiatives.
  • Strong troubleshooting skills across cloud-based systems, SaaS tools, and user environments.
  • Experience supporting both technical and non-technical stakeholders in fast-paced environments.
  • Excellent communication and organizational skills with a strong customer-first mindset.
  • Experience in healthcare or other regulated environments is strongly preferred.
  • Must be available to work between 8am–12pm ET and 1pm–5pm ET, with flexibility coordinated for life events and appointments.

Benefits

  • Competitive salary of $140,000–$160,000 USD.
  • Equity in a high-growth startup.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • 401(k) program.
  • Flexible work schedules.
  • Paid time off.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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