Client Implementation Manager

6 hours, 20 minutes ago
Full-time
Junior
Project and Program Management
Form Health

Form Health

Form Health provides a telehealth program that delivers personalized, medically supervised weight loss support through a smartphone, enabling individuals to receive expert guidance and improve their health from anywhere.

Health Care Providers & Services
11-50
Founded 2019

Description

  • Serve as the primary point of contact throughout the implementation process for assigned client projects.
  • Manage onboarding and implementation timelines, scope, resources, and deliverables.
  • Understand client needs, manage expectations, and provide regular implementation updates.
  • Collaborate with internal stakeholders and external vendors to coordinate successful launches.
  • Identify, assess, and mitigate risks that could affect implementation outcomes.
  • Monitor systems after launch and gather feedback to identify improvement opportunities.
  • Collect client and vendor feedback to streamline and improve implementation processes.
  • Stay current on project management best practices.

Requirements

  • 2-3 years of experience in a client-facing role within the healthcare industry.
  • Strong project management skills for planning, executing, and monitoring implementations.
  • Superior organization and time management skills.
  • Experience managing healthcare implementations and understanding integration points with health plans and pharmacy benefit managers.
  • Ability to identify and resolve issues that arise during implementation.
  • Strong foundational knowledge of employer program implementations across multiple vendors.
  • BA/BS or equivalent experience in a healthcare-related field preferred.
  • Excellent written, verbal, presentation, and phone communication skills with the ability to adapt to different audiences.
  • Ability to build credibility and trust by understanding and addressing customer requirements.
  • PMP certification preferred.

Benefits

  • Base annual salary of $75,000 to $90,000 USD.
  • Competitive salary and equity in a high-growth startup.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • 401(k) program.
  • Flexible work schedules.
  • Paid time off.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

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