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Member Support Representative Tier 2 (Part-Time)

5 days, 12 hours ago
United States
Part-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised
View All Jobs 11

Description

  • Provide live support for incoming member calls about services, eligibility, and benefits.
  • Document interactions and resolutions to support accurate follow-up.
  • Maintain complete and accurate member records.
  • Verify eligibility, coverage, and provider benefits using internal tools during live calls.
  • Answer questions about telenutrition and connect members with the right dietitian and appointment times.
  • Assist with troubleshooting platform and account issues, including basic technology support.
  • Coordinate with internal teams and external partners on food delivery and grocery ordering questions.
  • Collaborate with peers, leaders, and cross-functional groups to resolve complex issues.
  • Handle sensitive and protected information with high personal accountability.

Requirements

  • Experience working in a support role, either in person or on live calls.
  • Strong oral and written communication skills, including the ability to explain complex information concisely.
  • Experience working with sensitive and protected information, including PII and PHI.
  • Basic understanding of HIPAA.
  • Ability to manage multiple tasks and adapt quickly to changing workflows.
  • Ability to navigate knowledge bases and multiple systems while on live calls.
  • Detail-oriented, goal-oriented, and able to own accurate and complete resolutions.
  • Comfortable giving and receiving feedback.
  • Reliable high-speed internet with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
  • Availability to work 4-8 hour shifts ending at 8:30 PM PST, Monday-Friday.
  • A completely private, secure, and quiet workspace.

Benefits

  • Part-time role requiring approximately 30 hours per week.
  • Time off is offered.
  • Remote-first company.
  • Flexible remote location.
  • Engaging, collaborative team.
  • Health insurance benefits are not included for this part-time position.

Interested in this position?

Apply directly on the company website

Apply Now

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