Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services

Health Care

51-250 (180)

Founded 2010

$105M raised

11 open positions

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Member Support Representative (Part-Time)

3 months, 2 weeks ago

United States

Part-time

Entry Level

Customer Support

Customer and Technical Support

HIPAA

Apply Now

Foodsmart

Health Care Providers & Services

51-250

Founded 2010

$105M raised

View All Jobs 11

Description

Provide live support on incoming member calls and respond empathetically and patiently.
Explain Foodsmart services, eligibility, and benefits to members during live interactions.
Assist members with registration, scheduling, rescheduling, and canceling appointments.
Help members access the Foodsmart platform and affiliate platforms.
Verify member eligibility, coverage, and provider benefits using internal tools and resources.
Document calls, resolutions, and follow-up details accurately and completely.
Troubleshoot platform, account, and basic technology issues.
Coordinate with internal teams and external partners on food delivery and grocery ordering questions.
Support members with questions about telenutrition and help match them with the right dietitian.
Maintain accountability when handling sensitive and protected information and work with others to resolve complex issues.

Requirements

Experience working in a support role, either in person or on live calls.
Ability to communicate complex information clearly and concisely in writing.
Experience handling sensitive and protected information, including PII and PHI.
Basic understanding of HIPAA.
Reliable high-speed internet with minimum speeds of about 100 Mbps download and 20 Mbps upload.
A completely private, secure, and quiet workspace.
Flexible availability, with preference for 11:30am to 8:00 PM PST.
Strong verbal communication skills and the ability to adapt communication style to the situation.
Ability to manage multiple tasks at once and stay organized under deadlines.
Comfort navigating knowledge bases and multiple systems simultaneously.
Preferred part-time availability of approximately 30 hours per week.
Ability to work independently while also collaborating effectively with a team.

Benefits

$20.68 per hour compensation.
Up to 30 hours per week.
$4,000 annual commission plan, paid as $1,000 per quarter.
Remote-first work environment.
Flexible remote location.
Engaging, collaborative team culture.
Time off provided.
Equal opportunity employer environment.

Interested in this position?

Apply directly on the company website

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