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Senior IT Specialist

9 hours, 19 minutes ago
Pakistan
Senior
Technical Support Engineer
Cybersecurity
Cybersecurity macOS Notion
Apply Now
Flipdish

Flipdish

Flipdish provides an integrated point of sale and online ordering solution designed to help restaurants streamline operations, enhance customer loyalty, and increase sales through branded apps and websites.

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$157M raised
View All Jobs

Description

  • Act as the first point of contact for all IT and technical issues, from hardware faults to third-party account support.
  • Provide 1st and 2nd line support to end users and resolve technical incidents.
  • Support and troubleshoot macOS and Windows hardware (MacBooks, Windows devices).
  • Manage and administer SaaS platforms and third-party tools (Google Workspace, Slack, Freshservice, Notion, etc.).
  • Ensure security compliance across staff, including passwords, MFA, and MDM enrollment.
  • Enforce critical and high-severity software updates and proactively perform patch management.
  • Handle onboarding and offboarding processes, including account and access management.
  • Manage IT assets such as phones and endpoints.
  • Perform basic network management and escalate more complex networking issues as needed.
  • Work closely with the IT team on business-as-usual tasks and assist on strategic IT projects.

Requirements

  • Excellent customer service skills with a can-do attitude and strong drive to assist others.
  • Experience supporting both Windows and macOS environments.
  • Strong problem-solving and intuitive troubleshooting skills.
  • Good understanding of cyber threats, phishing techniques, and mitigation approaches.
  • Experience working with third-party vendors and administering SaaS platforms (Google Workspace, Slack, Freshservice, Okta, etc.).
  • Experience working in a remote IT team or distributed environment.
  • Proactive mindset and willingness to challenge poor decisions and propose better ways of working.
  • Experience working as part of a project team (desirable).
  • Strong networking knowledge (desirable).
  • Experience managing IT at larger-scale organizations (desirable).

Benefits

  • Work at an Irish unicorn company (valued over $1bn) with scale-up resources and impact.
  • Supportive, transparent culture with opportunities for career growth.
  • Hub-based philosophy prioritizing output and team energy over strict attendance (flexible/hybrid working approach).
  • Inclusive hiring practices and willingness to provide accommodations for neurodivergent candidates.
  • Collaborative and friendly team environment.
  • Opportunity to work on both day-to-day IT operations and strategic projects.

Interested in this position?

Apply directly on the company website

Apply Now

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