Customer Service Mon-Fri

9 hours, 26 minutes ago
Full-time
Junior
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Respond to customer questions and concerns about products and services via phone, email, and chat.
  • Handle high volumes of inbound calls promptly and maintain call control without relying on scripts.
  • Identify customer needs, research information, and provide solutions or alternatives.
  • Use company and client resources to accurately resolve customer inquiries.
  • Identify upselling and cross-selling opportunities.
  • Build customer rapport through patient, professional, and positive communication.
  • Support customer satisfaction and quality standards.
  • Multitask across multiple systems while maintaining efficiency and composure.
  • Complete required training and participate in cross-training as requested.
  • Maintain punctuality, confidentiality, security, and professional conduct.

Requirements

  • Reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.
  • At least 1 year of customer service or customer support experience.
  • At least 1 year of call center or office experience.
  • Be at least 18 years old and able to pass required background and drug screening.
  • Speak, read, write, and understand English.
  • Demonstrate strong phone, verbal communication, active listening, customer focus, and adaptability.
  • Be technically proficient in navigating multiple browsers and systems using dual monitors.
  • Work independently, learn quickly, and remain composed in challenging situations.
  • Maintain a dedicated work area and secure, reliable high-speed internet with a direct LAN connection.
  • High school diploma or GED, experience with Outlook, Word, Excel, CRM systems, and remote work experience are preferred.

Benefits

  • Remote work position.
  • Company-provided equipment shipped to employees.

Interested in this position?

Apply directly on the company website

Apply Now

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