Client Support Associate

4 weeks ago
Full-time
Junior
Customer and Technical Support
FiscalNote

FiscalNote

FiscalNote is the leading provider of global policy and market intelligence, empowering organizations with AI-driven insights to navigate complex governmental landscapes.

Diversified Financial Services
251-1K
Founded 2013

Description

  • Manage support requests across email, phone, and chat channels.
  • Conduct troubleshooting calls, chats, and emails to resolve client issues.
  • Interface with Product and Engineering teams to meet user needs and escalate issues when needed.
  • Maintain the Help Center / Knowledge Base to support self-service.
  • Report on user interaction data using support tools such as Zendesk.
  • Recommend software and process improvements based on client feedback and support trends.
  • Track client issues and resolutions through the support process.
  • Ensure high customer satisfaction and deliver white glove service in every interaction.

Requirements

  • 1-2 years of work experience in a support role.
  • Prior knowledge of customer support and help desk environments preferred.
  • Ability to prioritize urgent tasks and manage competing requests.
  • Excellent communication skills and strong telephone/email etiquette.
  • Ability to build rapport and use empathy effectively with clients.
  • Comfort using data to inform process improvements.
  • Proactive problem-solving approach with high energy and technical acumen.
  • Proficiency with Zendesk or related help desk software preferred.
  • Strong attention to detail and ability to provide clear, concise answers.

Benefits

  • Competitive salary of ₹7,00,000 - ₹8,00,000 per year.
  • Retirement accounts.
  • Equity packages.
  • Flexible benefits that support well-being and work-life balance.
  • Comprehensive benefits package aligned to regional requirements and expectations.
  • Inclusive hiring and workplace environment with reasonable accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

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